Officer - Air Freight

Deutsche Post; Lahore; On-site; PKR 60,000 - 90,000; Full time

Job summary

Deutsche Post in Lahore leads day-to-day air freight exports, ensuring efficient shipments and accurate data handling. You will work with sales, brokerage, and transport teams to meet KPIs and customer expectations, negotiating carrier prices as needed. Strong communication and compliance with export regulations are essential for success.

The role emphasizes collaboration across departments and continuous process improvement within a multinational logistics environment.

Qualifications

• Minimum 2-3 years of exports operations experience.
• Bachelor’s degree or equivalent in a relevant field.
• Strong knowledge of air exports and export regulations.
• Excellent communication and interpersonal skills.

Responsibilities

• Own day-to-day air freight exports shipments and operations.
• Coordinate with cross-functional teams to ensure timely task completion.
• Negotiate prices with carriers and support station growth.
• Maintain data accuracy in the system.
• Respond to customer inquiries and resolve complaints effectively.
• Monitor KPIs and contribute to improving station performance.

Skills

Air exports

Customer communication

Data accuracy

MS Office

Education

Bachelor's degree

Job description

Overview

We are seeking an incumbent who will be responsible for handling day-to-day shipments & operational activities of Air Freight exports in the most efficient, smooth and productive manner meeting all KPIs, service deliverables & customer expectations.

Roles & Responsibilities

• Owning and displaying DGF’s values.
• Handling customer & network air exports enquiries.
• Executing shipments in a timely manner while ensuring data accuracy in the system.
• Negotiating prices with carriers and support the business growth of the station.
• Coordinating effectively with cross functional teams (Sales, Sales Support, Brokerage, Transport etc.) and ensuring task completion in a timely manner.
• Ensuring a healthy and potential business relation with carriers, customers, and all vendors.
• Ensuring and improving minimum email response time.
• Handling customer complaints in most effective manner or assigns tasks to other functions/teammates.
• Handling aggravated & annoyed customers and bridging the communication gap.
• Learn and understand important KPIs and their impacts and work towards improved results, if needed.
• Taking part in discussions with regional compliance team to improve station’s KPI performance

Skills, Qualifications & Experience

• Minimum 2-3 years of exports operations work experience at multinational or renowned local freight forwarding company.
• Minimum bachelor’s degree or equivalent experience/qualification in relevant field.
• Strong understanding of Air exports & exports regulations and documentation.
• Possessing excellent communication, management and interpersonal skills.
• Command over Microsoft Office and other related software.