IT Support officer

IGATE

Sialkot

On-site

PKR 300,000 - 420,000

Full time

6 days ago

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Benefits offered by this job

Fuel allowance

Medical insurance

Free lunch

GYM access

Participatory fund

Market competitive salary

Learning & challenging work

Amazing work culture

Paid time off

Group life insurance

Maternity leave

Job summary

IGATE in Sialkot is seeking an IT Support Officer to assist in maintaining and supporting the IT infrastructure of our production units. This role is ideal for a recent graduate with basic IT knowledge who is eager to learn and grow in a fast-paced manufacturing environment.

You will work under the guidance of senior team members to ensure network uptime, troubleshoot hardware and software issues, and support production floor systems.

Qualifications

BSc CS or BS IT degree is mandatory.
0–1 year experience; internships or fresh graduates welcome.
Understanding of TCP/IP, LAN, WiFi, and basic firewall concepts.
Basic knowledge of Windows Server (AD, DNS, DHCP) and Linux (Ubuntu/CentOS).
Basic hardware, software and printer troubleshooting skills.
Basic understanding of ERP modules (inventory, production).
Willingness to learn, teamwork, communication, ability to work under supervision.

Responsibilities

Network & Infrastructure: monitor firewalls, WiFi APs, LAN/WAN connectivity and support 99.9% uptime.
Systems Administration: routine checks on Windows Server and Linux servers; troubleshoot hardware/software on production terminals and floor PCs; manage AD users/permissions.
Security & Compliance: review firewall logs; assist in backup and recovery procedures.
ERP Support: troubleshoot ERP client issues on the production floor; coordinate with ERP vendors.
Production Floor Support: respond to basic IT tickets; maintain IT asset inventory.

Skills

TCP/IP

LAN

WiFi

Active Directory

DNS

DHCP

VPN

Hardware troubleshooting

Software troubleshooting

Teamwork

Communication

Education

Bachelor of Computer Science (BSc CS)

Tools

Windows Server

Linux

ERP

Printer & Terminal troubleshooting

Job description

Job Description:

We are looking for a IT Support Officer to assist in maintaining and supporting the IT infrastructure of our production units in Sialkot. This role is ideal for a recent graduate with basic IT knowledge who is eager to learn and grow in a fast-paced manufacturing environment. You will work under the guidance of senior team members to ensure network uptime, troubleshoot hardware/software issues, and support production floor systems.

Key ResponsibilitiesNetwork & Infrastructure Support

Assist in monitoring firewalls, WiFi access points, LAN, and WAN connectivity.
Help maintain 99.9% uptime on production floor networks under supervision.
Support basic VLAN, subnetting, and VPN configurations.
Report ISP link issues and assist in failover testing.

Systems Administration Support

Perform routine checks on Windows Server (AD, DNS, DHCP) and Linux servers.
Troubleshoot basic hardware/software issues on production terminals, barcode printers, and floor PCs.
Assist in managing Active Directory users and permissions.

Security & Compliance Support

Review basic firewall logs and report anomalies.
Help implement backup and recovery procedures for production data.

ERP Support (Preferred)

Assist in troubleshooting ERP client issues on the production floor.
Coordinate with senior staff and ERP vendors for issue resolution.

Production Floor Support

Respond to basic IT tickets (printers, scanners, machine connectivity).
Maintain IT asset inventory (switches, routers, access points, printers).

BCS (Bachelor of Computer Science) – mandatory (BSc CS, BS IT also accepted)
0–1 year (internships or fresh graduates welcome)
Understanding of TCP/IP, LAN, WiFi, basic firewall concepts
Basic knowledge of Windows Server (AD, DNS, DHCP) and Linux (Ubuntu/CentOS)
Basic hardware, software, and printer troubleshooting skills
Basic understanding of ERP modules (inventory, production)
Willingness to learn, teamwork, communication, ability to work under supervision

Preferred Certifications (Not mandatory)