IT Support Officer

iGATE Technology

Sialkot

On-site

PKR 391,000 - 670,000

Full time

9 days ago

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Benefits offered by this job

Fuel Allowance

Medical Insurance

Free Lunch

GYM Passport

Participatory Fund

Market Competitive Salary

Learning & Challenging Work

Amazing Work Culture

Paid Time Off

Group Life Insurance

Maternity Leave

Job summary

iGATE Technology in Sialkot is seeking an IT Support Officer to help maintain and support the IT infrastructure across production units. This entry-level role welcomes fresh graduates eager to learn in a fast-paced manufacturing environment.

You will work under the guidance of senior staff to ensure network uptime, troubleshoot hardware and software issues, support Windows Server and Linux, manage basic ERP client issues on the floor, and help maintain IT asset inventory and connectivity for

Qualifications

BCS/BSc CS or BS IT preferred or equivalent.
Basic IT concepts and network knowledge.
Willingness to learn in a manufacturing setting.

Responsibilities

Monitor firewalls, WiFi, LAN/WAN connectivity and aim for uptime.
Maintain production network uptime under supervision.
Assist VLAN, subnetting and VPN configurations.
Perform checks on Windows Server (AD, DNS, DHCP) and Linux servers.
Troubleshoot hardware/software on terminals and printers.
Assist in Active Directory users and permissions.
Review firewall logs and report anomalies.
Support ERP client issues on the production floor.
Maintain IT asset inventory for switches, routers and printers.
Respond to basic IT tickets on site.

Skills

TCP/IP

LAN/WAN

WiFi

Windows Server

Linux

ERP basics

Troubleshooting

Teamwork

Education

BSc CS / BS IT

Tools

Active Directory

DNS

DHCP

Job description

We are looking for a IT Support Officer to assist in maintaining and supporting the IT infrastructure of our production units in Sialkot. This role is ideal for a recent graduate with basic IT knowledge who is eager to learn and grow in a fast-paced manufacturing environment. You will work under the guidance of senior team members to ensure network uptime, troubleshoot hardware/software issues, and support production floor systems.

Key Responsibilities

Network & Infrastructure Support

Assist in monitoring firewalls, WiFi access points, LAN, and WAN connectivity.
Help maintain 99.9% uptime on production floor networks under supervision.
Support basic VLAN, subnetting, and VPN configurations.
Report ISP link issues and assist in failover testing.

Systems Administration Support

Perform routine checks on Windows Server (AD, DNS, DHCP) and Linux servers.
Troubleshoot basic hardware/software issues on production terminals, barcode printers, and floor PCs.
Assist in managing Active Directory users and permissions.

Security & Compliance Support

Review basic firewall logs and report anomalies.
Help implement backup and recovery procedures for production data.

ERP Support (Preferred)

Assist in troubleshooting ERP client issues on the production floor.
Coordinate with senior staff and ERP vendors for issue resolution.

Production Floor Support

Respond to basic IT tickets (printers, scanners, machine connectivity).
Maintain IT asset inventory (switches, routers, access points, printers).

Requirements

BCS (Bachelor of Computer Science) – mandatory (BSc CS, BS IT also accepted)
0–1 year (internships or fresh graduates welcome)
Understanding of TCP/IP, LAN, WiFi, basic firewall concepts
Basic knowledge of Windows Server (AD, DNS, DHCP) and Linux (Ubuntu/CentOS)
Basic hardware, software, and printer troubleshooting skills
Basic understanding of ERP modules (inventory, production)
Willingness to learn, teamwork, communication, ability to work under supervision

Preferred Certifications (Not mandatory)