System Engineer

Great Computer Solutions; Lahore; On-site; PKR 11,654,000 - 18,313,000; Full time

Benefits offered by this job

Market Competitive Salary in USD

P.F

EOBI

Annual Bonus

Birthday Day Off

Dedicated Learning & Development opportunities

Job summary

A leading IT support company is seeking a self-driven System Engineer to provide remote support to clients in the USA. Responsibilities include managing IT infrastructure, implementing security measures, and designing system solutions. The ideal candidate has a BS or MS in IT and at least 5 years of relevant experience. Competitive salary and various benefits, including annual bonuses and dedicated learning opportunities are offered. Join a team focused on empowering clients through technology.

Qualifications

• 5+ years of IT or related experience.
• Professional IT Certifications, such as Microsoft MCP, MCITP, MCSA, or MCSE.
• Typing skills for quick and accurate entry of service request details.
• Interpersonal skills: telephony, communication, active listening, customer care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: match resources to issues and understand IT services.

Responsibilities

• Manage IT physical and virtual infrastructure for all clients.
• Implement security patches and manage endpoint security.
• Gather client requirements and design system architecture/solutions.
• Apply security patches across servers and appliances.
• Maintain endpoint security and patch management for all clients.
• Collaborate with network, cloud, and helpdesk teams to optimize client infrastructure.
• Design, implement, and maintain Hyper-V and VMware virtual infrastructure per client needs.
• Provide documentation and technical specs for upgrades and planning.

Skills

Interpersonal skills

Diagnosis skills of technical issues

Ability to multi-task

Self-motivated

Service awareness

Support tools knowledge

Typing skills

Self-motivated

Education

BS or MS in IT, CS, SE, or a related field

Tools

Microsoft MCP

CCNA

VMware VCP

AZ-104

MS-300/301

Job description

Founded in 1996, Great Computer Solutions LLC is a leading provider of helpdesk, desktop, managed network support, managed hosting, data backup, disaster recovery, business continuity support, and services.

Our mission is to make technology work for our clients, whether that means implementing an onsite helpdesk, providing break/fix services, hosting complex applications, conducting network security audits on regular intervals, ensuring disaster recovery plans are in place, and/or resolving problems with servers. GCS helps companies realize the full value of information technology from anywhere at any time.

Job Description

• GCS (Microsoft Midmarket Solution provider, Managed service provider) is looking for a self-driven System Engineer to join our team.
• Provide remote support to users, who can be staff and clients in the USA, and troubleshoot any problems that arise.
• The selected candidates will work in full coordination with technical staff such as Sr. System Administrator, Chief System Architects, and other team members.
• If you are passionate about learning and acquiring new skills in this field, do not miss this opportunity.

Location

Lahore & Multan

Shift

8 AM -5 PM CDT

Job Responsibilities

• Manage IT physical and virtual infrastructure for all clients.
• Manage, maintain, and optimize hardware performance by upgrading servers, increasing RAMs, and increasing hard drives, and network cards.
• Manage the internal network within the virtual environment.
• Implement security patches in all servers and other appliances.
• Manage endpoint security by keeping EDRs, Avs, and patch management up to date for all clients.
• Interact with other teams, network, cloud, and helpdesk to optimize client infrastructure.
• Manage storage area network for clients, wherever applicable.
• Manage and fix operating system-related issues.
• Manage and maintain access rights and file server security.
• Manage complex domain environment i.e., domain controllers, ADS, RODCs, Azure AD, active directory, in multi-site and on-prem & cloud environment, etc.
• Serve as a technical expert in system administration for complex operating systems.
• Responsible for the installation and configuration of new software and hardware, including the server network, devices, and firewalls.
• Responsible for monitoring system performance, IT system operations, and storage utilization.
• Plan for necessary hardware or software upgrades to support system growth.
• Manage user accounts and assets, and assign and update security permissions on the network according to security policy.
• Gather client requirements, assess, and design system architecture/solutions as per requirement
• Design, implement, and maintain virtual infrastructure e.g., Hyper-V and VMWare according to the client's needs.
• Implement and maintain disaster recovery, fault tolerance, and fallback solutions for a virtual environment.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Take necessary measures for capacity, storage planning, and database performance.
• Timely update/upgrade of all servers and other equipment patches and firmware.
• Implement security measures and deploy necessary security policies using server/domain security policies.
• Research and recommend new approaches to improve system environment/devices.

Skills and Experience desired

• BS or MS in IT, CS, SE, or a related field.
• 5+ years of IT or related experience.
• Professional IT Certifications, such as Microsoft MCP, MCITP, MCSA, or MCSE, CCNA, VMware VCP, AZ-104, MS-300 / 301
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: the ability to match resources to technical issues appropriately.
• Service awareness of all organization's key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment
• Market Competitive Salary in USD
• P.F
• EOBI
• Annual Bonus
• Annual Performance-based Increments
• Annual Performance-based Bonus
• Casual / Sick Leaves
• Paternity Leaves
• Birthday Day Off
• Dedicated Learning & Development opportunities