Office Administration & IT Support Manager

Innovative Software Solution; Pakistan; On-site; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Supportive team culture

Hands-on learning

Long-term opportunities

Job summary

Innovative Software Solution is seeking an experienced Office Administration & IT Support Manager to oversee daily administrative operations and provide reliable IT support. The role requires a proactive, organized individual with strong documentation, policy enforcement, and problem-solving abilities.

You will manage office facilities, coordinate vendors and events, maintain records, and handle basic cybersecurity practices while ensuring smooth collaboration across departments.

Qualifications

• 3+ years of professional experience in office administration or similar roles.
• Strong admin and organizational skills.
• Experience implementing and monitoring company policies, SOPs, rules, and procedures.
• Basic IT knowledge with troubleshooting capability.
• Ability to handle confidential information appropriately.

Responsibilities

• Manage day-to-day office operations to ensure a smooth, organized environment.
• Maintain accurate company records, documents, and administrative databases.
• Develop and monitor administrative procedures, SOPs, and workplace processes.
• Communicate and enforce company rules, policies, and procedures.
• Coordinate with vendors, maintain assets, and organize events.
• Provide day-to-day IT support, troubleshoot hardware and software.
• Assist with user accounts, system access, and basic permissions.
• Maintain IT asset inventory and monitor cybersecurity basics.
• Respond quickly to technical problems to minimize business disruption.

Skills

Organizational skills

Communication skills

Troubleshooting

IT support

Networking basics

Job description

Office Administration & IT Support Manager

• Role: Office Administration & IT Support Manager
• Department: Administration & Operations
• Employment Type: Full-Time
• Location: on-site / Citi Housing Jhelum, Pakistan
• Experience: 3+ Years (Cold Calling or Sales Preferred)
• Industry: Software Development & Digital Solutions
• Reporting To:Management

WHO WE ARE

At Innovative Software Solution, we help businesses grow through modern technology, custom software development, AI solutions, digital marketing, UI/UX design, eCommerce, and business automation. Our team works with clients worldwide to deliver innovative, scalable, and results-driven digital solutions. As a growing technology company, we believe our people are our greatest strength. We foster a collaborative, supportive, and performance-driven work environment where every team member has the opportunity to learn, contribute, and grow professionally. Joining Innovative Software Solution means becoming part of a team that values communication, organization, innovation, continuous learning, and operational excellence.

Why Join Innovative Software Solution?

• Work in a growing technology company.
• Career growth and professional development opportunities.
• Collaborative and supportive team culture.
• Work with modern tools and technology.
• Opportunity to take ownership of important company operations.
• Long-term career opportunities within the organization.

WHO WE'RE LOOKING FOR

We are looking for an experienced and highly organized Office Administration & IT Support Manager who can take ownership of the company’s day-to-day administrative operations while also providing reliable IT support. The ideal candidate should be proactive, responsible, detail-oriented, and capable of managing multiple operational responsibilities. They should have strong administrative and organizational skills, along with a solid understanding of IT systems, hardware, software, networking, and troubleshooting. If you are someone who can keep the office organized, ensure procedures are followed, solve operational problems, and provide quick solutions to everyday IT issues, we’d love to hear from you..

WHAT YOU'LL DO

Office Administration & Operations

• Manage and oversee day-to-day office operations to ensure a smooth and organized working environment.
• Maintain accurate company records, documents, files, and administrative databases.
• Develop, implement, and monitor administrative procedures, SOPs, and workplace processes.
• Ensure company rules, policies, and procedures are properly communicated and followed.
• Conduct regular checks to identify operational gaps and ensure compliance with established procedures.
• Manage office supplies, equipment, assets, and inventory.
• Coordinate office maintenance, repairs, utilities, and other facility-related requirements.
• Coordinate with vendors, suppliers, and external service providers.
• Organize and coordinate company events, meetings, training sessions, and internal activities.
• Provide administrative assistance and operational support to management and different departments.
• Maintain proper documentation of office assets, purchases, maintenance, and other administrative activities.
• Support workplace organization, safety, cleanliness, and overall office standards.
• Identify areas where administrative processes can be improved and recommend practical solutions.
• Handle confidential company information and documents with professionalism and discretion.IT Support
• Provide day-to-day technical support to employees and resolve IT-related issues quickly.
• Troubleshoot computer hardware, software, operating systems, printers, and other office equipment.
• Manage basic networking and connectivity issues, including LAN, Wi-Fi, routers, and switches.
• Install, configure, maintain, and troubleshoot computers and software applications.
• Monitor and maintain office IT equipment and infrastructure.
• Assist with user accounts, system access, software installation, and basic permissions management.
• Maintain accurate records of IT assets, devices, software, and licenses.
• Follow basic cybersecurity practices and help maintain a secure IT environment.
• Perform routine computer and equipment maintenance.
• Coordinate with external IT vendors or service providers for technical issues requiring specialized support.

Respond quickly to technical problems to minimize disruption to business operations.

WHAT YOU'LL BRING

3+ years of professional experience in office administration, office operations, administration management, or a similar role.

• Strong understanding of office administration and operational management.
• Experience with record keeping, documentation, and maintaining organized administrative systems.
• Experience implementing and monitoring company policies, SOPs, rules, and procedures.
• Strong organizational and time management skills.
• Experience managing office supplies, assets, vendors, and maintenance.
• Experience coordinating meetings, events, and internal company activities.
• Good understanding of computer hardware and software.
• Strong troubleshooting and problem-solving skills.
• Working knowledge of networking, Wi‑Fi, routers, printers, and other common IT equipment.
• Basic understanding of cybersecurity and IT security practices.
• Ability to quickly diagnose and resolve common technical issues.
• Strong communication and interpersonal skills.
• Ability to manage multiple responsibilities and prioritize tasks effectively.
• High level of professionalism, responsibility, and attention to detail.
• Ability to handle confidential company information appropriately.
• Proactive approach with the ability to identify problems before they become major issues.

WHAT WE OFFER

At Innovative Software Solution, we believe in creating an environment where our team members can grow both personally and professionally.

• Competitive salary.
• Career growth and professional development opportunities.
• Friendly, collaborative, and supportive work environment.
• Hands-on learning and exposure to modern technology.
• Opportunity to work in a growing technology company.
• Recognition and rewards for outstanding performance.
• Growth-focused company culture.
• Long-term career opportunities within the organization.