IT Operations Lead: Helpdesk & Systems

Interloop Holdings Pvt. Ltd.; Punjab; On-site; PKR 1,000,000 - 1,600,000; Full time

Job summary

Interloop Holdings Pvt. Ltd. is seeking an IT Supervisor to oversee helpdesk operations, manage IT infrastructure and participate in system upgrades and deployments.

The role requires a Bachelor's degree in IT/CS/CE or related field and 3–5 years of relevant experience, with preference for supervisory experience. The position involves coordinating ERP systems, maintaining IT security, managing software licenses and assets, and liaising with vendors to optimize service quality and cost efficiency

Qualifications

• Bachelor's degree in IT/CS/CE or related field.
• 3–5 years of IT support, infrastructure and system administration experience.
• Supervisory or team coordination experience preferred.
• Experience with hardware/software troubleshooting and IT security practices.
• Strong communication and problem-solving abilities.

Responsibilities

• Supervise daily IT operations including infrastructure, network services, Wi‑Fi, LAN/WAN and end-user support.
• Monitor helpdesk tickets for timely and effective resolution.
• Coordinate ERP systems, business apps, hardware, software and system integration support.
• Maintain IT security protocols including access control, backups, firewall management and DR arrangements.
• Manage IT assets inventory, software licenses and equipment lifecycle.
• Liaise with vendors to monitor service quality, commitments and costs.
• Assist in planning and executing IT projects such as upgrades and deployments.
• Document IT operations with detailed records and reports for audits.
• Identify opportunities to improve IT service delivery and reduce downtime.
• Support fleet systems, warehouse operations, attendance systems and ERP integrations across sites.

Skills

IT supervision

Helpdesk management

Vendor liaison

Team coordination

Problem solving

Education

Bachelor's degree in IT/CS/CE or related field

IT certifications preferred

Tools

ERP systems

IT asset management tools

Backup/recovery tools

Job description

Interloop Holdings Pvt. Ltd. is seeking an IT Supervisor to oversee helpdesk operations, manage IT infrastructure and participate in system upgrades and deployments.

The role requires a Bachelor's degree in IT/CS/CE or related field and 3–5 years of relevant experience, with preference for supervisory experience. The position involves coordinating ERP systems, maintaining IT security, managing software licenses and assets, and liaising with vendors to optimize service quality and cost efficiency