IT Operations & Network Support Specialist

Master Group; Lahore; On-site; PKR 781,000 - 1,228,000; Full time

Job summary

Master Group in Lahore is seeking an IT Support Specialist to provide reliable technical support, system administration, and network maintenance to ensure smooth business operations. You will troubleshoot hardware and software issues, manage Windows and Linux servers, maintain LAN/WAN and VPN connectivity, and ensure IT security.

The role requires 2 3 years of relevant experience and a Bachelor's degree in CS/IT/CE.

Qualifications

• Bachelors degree in Computer Science, Information Technology, Computer Engineering, or a relevant discipline.
• 2 3 years of relevant IT support, network administration, system administration, or IT infrastructure experience.
• Relevant professional certifications in networking, systems administration, Microsoft technologies, Linux, or cybersecurity are preferred.

Responsibilities

• Provide first- and second-level IT support for desktops, laptops, printers, operating systems, email, and business applications.
• Install, configure, maintain, and troubleshoot Windows and Linux systems, workstations, servers, and peripheral devices.
• Maintain LAN/WAN, Wi-Fi, VPN, routers, switches, firewalls, and internet connectivity.
• Support IT infrastructure, including CCTV/NVR, IP phones, biometric systems, and network cabling.
• Manage user accounts, access permissions, system updates, antivirus, security patches, and backup activities.
• Maintain IT asset inventory, equipment issuance records, warranties, and repair documentation.
• Coordinate with vendors and internet service providers for maintenance, repairs, and connectivity issues.
• Maintain IT incident logs, technical documentation, network records, and periodic performance reports.
• Guide users on IT systems, applications, cybersecurity practices, and organizational IT policies.
• Support IT infrastructure projects, system upgrades, deployments, and other assignments from the IT Manager.

Skills

IT support

Network administration

Windows/Linux

VPN/DNS/DHCP

Education

Bachelors degree in CS/IT/CE

Tools

Windows Server

Linux

Job description

Master Group in Lahore is seeking an IT Support Specialist to provide reliable technical support, system administration, and network maintenance to ensure smooth business operations. You will troubleshoot hardware and software issues, manage Windows and Linux servers, maintain LAN/WAN and VPN connectivity, and ensure IT security.

The role requires 2 3 years of relevant experience and a Bachelor's degree in CS/IT/CE.