IT Supervisor

Interloop Holdings Pvt. Ltd.; Punjab; On-site; PKR 1,000,000 - 1,600,000; Full time

Job summary

Interloop Holdings Pvt. Ltd. is seeking an IT Supervisor to oversee helpdesk operations, manage IT infrastructure and participate in system upgrades and deployments.

The role requires a Bachelor's degree in IT/CS/CE or related field and 3–5 years of relevant experience, with preference for supervisory experience. The position involves coordinating ERP systems, maintaining IT security, managing software licenses and assets, and liaising with vendors to optimize service quality and cost efficiency

Qualifications

• Bachelor's degree in IT/CS/CE or related field.
• 3–5 years of IT support, infrastructure and system administration experience.
• Supervisory or team coordination experience preferred.
• Experience with hardware/software troubleshooting and IT security practices.
• Strong communication and problem-solving abilities.

Responsibilities

• Supervise daily IT operations including infrastructure, network services, Wi‑Fi, LAN/WAN and end-user support.
• Monitor helpdesk tickets for timely and effective resolution.
• Coordinate ERP systems, business apps, hardware, software and system integration support.
• Maintain IT security protocols including access control, backups, firewall management and DR arrangements.
• Manage IT assets inventory, software licenses and equipment lifecycle.
• Liaise with vendors to monitor service quality, commitments and costs.
• Assist in planning and executing IT projects such as upgrades and deployments.
• Document IT operations with detailed records and reports for audits.
• Identify opportunities to improve IT service delivery and reduce downtime.
• Support fleet systems, warehouse operations, attendance systems and ERP integrations across sites.

Skills

IT supervision

Helpdesk management

Vendor liaison

Team coordination

Problem solving

Education

Bachelor's degree in IT/CS/CE or related field

IT certifications preferred

Tools

ERP systems

IT asset management tools

Backup/recovery tools

Job description

In this role, the IT Supervisor monitors helpdesk tickets to ensure timely resolution of technical issues and contributes to IT projects involving system upgrades and technology deployments. Ideal candidate havingBachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field, relevant professional certifications will be an advantage.along with3–5 years of relevant experience in IT support, infrastructure, and system administration.Previous experience in a supervisory or team coordination role will be preferred. Responsibilities include maintaining IT documentation, managing software licenses and equipment lifecycle, and optimizing IT expenditure by identifying areas to improve service delivery and reduce downtime. The role also requires coordination with vendors to monitor service quality and cost-effectiveness. Experience in hardware and software troubleshooting, IT security practices, and strong communication and problem-solving abilities will be essential for success in this position.

Responsibilities

• Supervise daily IT operations including infrastructure, network services, Wi-Fi, LAN/WAN, and end-user support to maintain business continuity.
• Monitor and manage helpdesk tickets ensuring technical issues receive timely and effective resolution.
• Coordinate ERP systems, business applications, hardware, software, and system integration support to enhance operational efficiency.
• Maintain IT security protocols including user access control, data backups, firewall management, and disaster recovery arrangements to protect organizational data.
• Manage IT assets inventory, software licenses, and equipment lifecycle activities, ensuring compliance with organizational policies and standards.
• Liaise with vendors to evaluate and monitor service quality, contractual commitments, and support costs to optimize IT expenditure.
• Assist in planning and executing IT projects such as system upgrades, process improvements, and deployment of new technologies.
• Document IT operations through maintaining detailed records and operational reports to support audit requirements and policy compliance.
• Identify opportunities and implement improvements in IT service delivery to reduce downtime and enhance system reliability.
• Support fleet-related systems, warehouse operations, attendance systems, ERP integration, and provide IT support across multiple operational sites including travel as required.

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