Senior IT Support & Infrastructure Lead

HBL Asset Management Limited; Karachi Division; On-site; PKR 558,000 - 1,004,000; Full time

Job summary

HBL Asset Management Limited is seeking a Senior IT Officer to provide advanced technical support to end users and maintain IT infrastructure. You will troubleshoot desktop, laptop, and peripheral devices, and collaborate with the IT team to resolve escalated issues.

You will install and maintain desktop hardware and software, ensure efficient IT operations, and visit offsite locations as needed. Strong communication and teamwork are essential for success.

Qualifications

• Bachelor's degree in IT or Computer Engineering with 1–2 years of related experience.
• Proven ability to diagnose hardware, software, and network issues.
• Willingness to visit offsite locations as needed.

Responsibilities

• Provide prompt front-line end-user support for desktops, laptops, printers, and peripherals.
• Install, configure, and maintain desktop hardware and software per organizational standards.
• Collaborate with IT team to resolve escalated issues and share knowledge.
• Visit offsite locations to address IT-related issues.
• Perform other tasks assigned by IT Manager.

Skills

End-User Support

Communication

Interpersonal Skills

Teamwork

Education

Bachelor's Degree in IT or Computer Engineering

Tools

Windows OS

MAC OS

Linux

Hardware Troubleshooting

Job description

HBL Asset Management Limited is seeking a Senior IT Officer to provide advanced technical support to end users and maintain IT infrastructure. You will troubleshoot desktop, laptop, and peripheral devices, and collaborate with the IT team to resolve escalated issues.

You will install and maintain desktop hardware and software, ensure efficient IT operations, and visit offsite locations as needed. Strong communication and teamwork are essential for success.