Guest Experience & Operations Specialist – Short-Term Rentals (STR)

CS Outsource; Lahore; On-site; PKR 900,000 - 1,300,000; Full time

Job summary

CS Outsource is seeking a Guest Experience & Operations Specialist to support day-to-day operations of short-term rental properties for the US market from our Lahore office. You will work with guests, clients, vendors, and internal teams to ensure smooth operations and high service levels.

The role demands strong English, exceptional communication, and a proactive, ownership-driven approach to resolve inquiries and coordinate with housekeeping, maintenance, and OTA platforms.

Qualifications

• Strong command of spoken and written English.
• Excellent communication and interpersonal skills.
• Prior experience in customer service, hospitality, operations, client management, or property management is preferred.
• Experience with short-term rentals, property management, or the U.S. market is a plus.
• Strong organizational and multitasking abilities.
• Ability to manage multiple properties, guest requests, client requirements, and operational priorities simultaneously.
• Proactive approach with ownership and accountability.
• Willingness to work U.S. shifts from our Lahore office.

Responsibilities

• Support the day-to-day operations of assigned short-term rental properties.
• Coordinate with clients regarding property updates, operational requirements, and ongoing requests.
• Communicate with guests and assist with resolving property-related questions, concerns, and operational issues.
• Coordinate with housekeeping, maintenance, and other vendors to ensure timely completion of property-related tasks.
• Monitor reservations, booking activities, property updates, and guest-related information across OTA platforms.
• Identify and follow up on operational issues to ensure timely and effective resolution.
• Maintain accurate records of guest requests, client communications, property updates, and operational activities.
• Keep clients, guests, vendors, and relevant internal teams informed of important updates and ongoing issues.
• Ensure properties consistently meet established service standards and operational procedures.
• Manage multiple guest, client, and property-related requests while prioritizing urgent matters appropriately.
• Take ownership of assigned tasks and follow through until completion.
• Contribute to a smooth and positive guest experience while ensuring efficient property operations.

Skills

English proficiency

Communication skills

Customer service

Hospitality experience

Property management

STR experience

US shift readiness

Job description

Guest Experience & Operations Specialist - Short-Term Rentals (STR)

Job Summary

We are looking for a Guest Experience & Operations Specialist to support the day-to-day operations of our clients' short-term rental properties across the United States. In this role, you will work closely with guests, clients, vendors, and internal teams to ensure smooth property operations, a seamless guest experience, timely resolution of issues, and consistent service delivery.

Key Responsibilities

• Support the day-to-day operations of assigned short-term rental properties.


• Coordinate with clients regarding property updates, operational requirements, and ongoing requests.


• Communicate with guests and assist with resolving property-related questions, concerns, and operational issues.


• Coordinate with housekeeping, maintenance, and other vendors to ensure timely completion of property-related tasks.


• Monitor reservations, booking activities, property updates, and guest-related information across OTA platforms.


• Identify and follow up on operational issues to ensure timely and effective resolution.


• Maintain accurate records of guest requests, client communications, property updates, and operational activities.


• Keep clients, guests, vendors, and relevant internal teams informed of important updates and ongoing issues.


• Ensure properties consistently meet established service standards and operational procedures.


• Manage multiple guest, client, and property-related requests while prioritizing urgent matters appropriately.


• Take ownership of assigned tasks and follow through until completion.


• Contribute to a smooth and positive guest experience while ensuring efficient property operations.

Required Skills & Qualifications

• Strong command of spoken and written English.


• Excellent communication and interpersonal skills.


• Prior experience in customer service, hospitality, operations, client management, or property management is preferred.


• Experience with short-term rentals, property management, or the U.S. market is a plus.


• Strong organizational and multitasking abilities.


• Excellent problem-solving and follow-up skills.


• Ability to manage multiple properties, guest requests, client requirements, and operational priorities simultaneously.


• Strong attention to detail and a customer-focused mindset.


• Proactive approach with a strong sense of ownership and accountability.


• Fast learner with a positive, adaptable, and solution-oriented attitude.


• Willingness to work U.S. shifts from our Lahore office.

Why Join Us?

• Become part of a growing international organization.


• Work directly with clients and guests in the U.S. market.


• Gain hands-on experience in short-term rental, hospitality, and property operations.


• Receive comprehensive training and professional development opportunities.
  
• Build a long-term career with clear opportunities for growth and advancement.


• Work in a supportive team culture that values performance, ownership, and initiative.


• Gain exposure to one of the fastest-growing sectors in the hospitality industry.