Guest Operations Associate (STR Property Management)

CS Outsource; Lahore; On-site; PKR 600,000 - 900,000; Full time

Job summary

CS Outsource is seeking a Guest Operations Associate to support day-to-day guest and operational activities for our clients' short-term rental properties in the United States. The role blends virtual assistance, operational coordination and administrative support to ensure smooth property operations.

The ideal candidate communicates clearly in English, manages multiple tasks, coordinates with housekeeping and maintenance, and takes ownership of responsibilities from our Lahore office, working

Qualifications

• Excellent written and spoken English communication skills.
• Ability to manage multiple tasks and prioritize work.
• Experience in customer support, virtual assistance or operations is a plus.
• Familiarity with short-term rentals or property management is a plus.

Responsibilities

• Handle guest communications via calls, emails, and messages.
• Assist guests with inquiries and reservation-related matters.
• Provide virtual assistance for day-to-day property and guest operations.
• Coordinate with housekeeping, maintenance and other teams to complete tasks on time.
• Monitor check-ins/outs and reservations for updates.
• Follow up on pending requests and resolve issues within timelines.
• Perform data-entry and administrative tasks for property operations.
• Maintain accurate records of guest interactions and operations.

Skills

English

Communication skills

Multitasking

Organizational skills

Attention to detail

Proactive

Fast learner

Ownership

Adaptability

Tools

Google Workspace

Microsoft Office

Job description

Guest Operations Associate (STR Property Management)

Job Summary

We are looking for a Guest Operations Associate to support the day-to-day guest and operational activities of our clients' short-term rental properties across the United States. While customer communication is an important part of the role, this position is not limited to traditional customer support. The role is more inclined toward virtual assistance, operational coordination, administrative support, and ensuring smooth day-to‑day property operations.

The ideal candidate should be comfortable communicating with guests, managing multiple tasks, coordinating with different teams, and taking ownership of operational responsibilities.

Key Responsibilities

• Handle guest communications through calls, emails, and messaging platforms.
• Assist guests with inquiries, requests, and reservation‑related matters.
• Provide virtual assistance for day-to‑day property and guest operations.
• Coordinate with housekeeping, maintenance, and other internal teams to ensure operational tasks are completed on time.
• Monitor check‑ins, check‑outs, reservations, and property‑related updates.
• Follow up on pending requests and ensure issues are resolved within the required timelines.
• Assist with administrative and data‑entry tasks related to property operations.
• Maintain accurate records of guest interactions, requests, and operational activities.
• Update and manage information across internal systems and relevant OTA platforms.
• Identify operational issues and elevate them to the appropriate team when required.
• Assist in keeping daily operations organized and ensuring tasks are completed according to company standards.
• Support the team with additional operational and virtual assistance tasks as required.

Required Skills & Qualifications

• Strong command of spoken and written English.
• Excellent communication and interpersonal skills.
• Prior experience in customer support, virtual assistance, operations, hospitality, or a similar role is preferred.
• Experience with short-term rentals, Airbnb, property management, or call centers is a plus.
• Strong organizational and multitasking abilities.
• Good computer skills and familiarity with Google Workspace or Microsoft Office.
• Ability to manage multiple tasks and prioritize work effectively.
• Strong attention to detail and follow‑up skills.
• Proactive approach with the ability to take ownership of assigned responsibilities.
• Fast learner with a positive attitude and adaptability.
• Willingness to work U.S. shifts from our Lahore office.

Why Join Us?

• Become part of a growing international organization.
• Work with clients operating in the U.S. market.
• Gain hands‑on experience in virtual assistance and short‑term rental operations.
• Develop skills across customer service, administration, and property operations.
• Receive training and professional development opportunities.
• Clear pathways for career advancement.
• Supportive team culture that values performance, ownership, and initiative.
• Exposure to one of the fastest‑growing sectors in hospitality.