Client & Property Operations Specialist – Short-Term Rentals (STR)

CS Outsource; Lahore; On-site; PKR 893,000 - 1,339,000; Full time

Job summary

CS Outsource is seeking a Client & Property Operations Specialist to support the day-to-day operations of our clients' short-term rental properties across the United States. You will coordinate with clients, guests, vendors, and internal teams to ensure operations run smoothly and service standards are consistently met.

Based in Lahore, you will handle requests, monitor bookings, coordinate housekeeping and maintenance, and keep detailed records.

Qualifications

• Strong command of spoken and written English.
• Excellent communication and interpersonal skills.
• Experience in operations, customer support, client management, hospitality, or property management is preferred.
• Experience with short-term rentals or U.S. market is a plus.
• Ability to manage multiple properties and priorities simultaneously.
• Willingness to work U.S. shifts from the Lahore office.

Responsibilities

• Coordinate directly with clients regarding property operations, updates, requirements, and ongoing requests.
• Oversee and monitor day-to-day operational activities of assigned short-term rental properties.
• Receive, manage, and follow up on operational requests from clients, guests, vendors, and internal teams.
• Coordinate with housekeeping, maintenance, and other vendors to ensure tasks are completed on time.
• Monitor reservations, booking activity, property updates, and other operational details across OTA platforms.
• Identify property or operational issues and coordinate appropriate solutions.
• Maintain accurate records of client communications, property updates, requests, and completed tasks.
• Keep clients informed about property updates, ongoing issues, and resolutions.
• Ensure properties remain aligned with established operational procedures and service standards.
• Prioritize and manage multiple property-related requests with timely follow-up.
• Take ownership of assigned properties from initiation through completion.
• Support smooth daily property operations while maintaining strong client relationships.

Skills

English proficiency

Communication skills

Organizational skills

Multitasking

Problem solving

Ownership mindset

US shift readiness

Job description

Client & Property Operations Specialist – Short-Term Rentals (STR)

Job Summary

We are looking for a Client & Property Operations Specialist to support the day-to-day operations of our clients' short-term rental properties across the United States. In this role, you will work closely with clients, guests, vendors, and internal teams to ensure properties are operating smoothly, operational requests are handled efficiently, and service standards are consistently maintained.

Key Responsibilities

• Coordinate directly with clients regarding property operations, updates, requirements, and ongoing requests.
• Oversee and monitor the day-to-day operational activities of assigned short-term rental properties.
• Receive, manage, and follow up on operational requests from clients, guests, vendors, and internal teams.
• Coordinate with housekeeping, maintenance, and other vendors to ensure property-related tasks are completed accurately and on time.
• Monitor reservations, booking activity, property updates, and other operational details across OTA platforms.
• Identify property or operational issues and coordinate appropriate solutions in a timely manner.
• Maintain accurate records of client communications, property updates, requests, and completed tasks.
• Keep clients and relevant stakeholders informed about property updates, ongoing issues, and resolutions.
• Ensure properties remain aligned with established operational procedures and service standards.
• Prioritize and manage multiple property-related requests while ensuring timely follow-up and resolution.
• Take ownership of assigned properties and operational responsibilities from initiation through completion.
• Support the smooth and efficient execution of daily property operations while maintaining strong client relationships.

Required Skills & Qualifications

• Strong command of spoken and written English.
• Excellent communication and interpersonal skills.
• Prior experience in operations, customer support, client management, hospitality, or property management is preferred.
• Experience with short-term rentals, property management, or the U.S. market is a plus.
• Strong organizational and multitasking abilities.
• Excellent problem-solving, coordination, and follow-up skills.
• Ability to manage multiple properties, client requests, vendors, and priorities simultaneously.
• Strong attention to detail and ability to identify and address operational gaps.
• Proactive approach with a strong sense of ownership and accountability.
• Fast learner with a positive, adaptable, and solution-oriented attitude.
• Willingness to work U.S. shifts from our Lahore office.

Why Join Us?

• Become part of a growing international organization.
• Work directly with clients operating in the U.S. market.
• Gain hands-on experience in short-term rental, hospitality, and property operations.
• Receive comprehensive training and professional development opportunities.
• Build a long-term career with clear opportunities for growth and advancement.
• Work in a supportive team culture that values performance, ownership, and initiative.
• Gain exposure to one of the fastest-growing sectors in the hospitality industry.

Position Details

Location: Johar Town, Lahore — On-site

Shift: Night Shift — U.S. Time Zones

Employment Type: Full-Time | On-Site

Salary: PKR 80,000–120,000