STR Guest Experience & Operations Coordinator

CS Outsource; Lahore; On-site; PKR 900,000 - 1,300,000; Full time

Job summary

CS Outsource is seeking a Guest Experience & Operations Specialist to support day-to-day operations of short-term rental properties for the US market from our Lahore office. You will work with guests, clients, vendors, and internal teams to ensure smooth operations and high service levels.

The role demands strong English, exceptional communication, and a proactive, ownership-driven approach to resolve inquiries and coordinate with housekeeping, maintenance, and OTA platforms.

Qualifications

• Strong command of spoken and written English.
• Excellent communication and interpersonal skills.
• Prior experience in customer service, hospitality, operations, client management, or property management is preferred.
• Experience with short-term rentals, property management, or the U.S. market is a plus.
• Strong organizational and multitasking abilities.
• Ability to manage multiple properties, guest requests, client requirements, and operational priorities simultaneously.
• Proactive approach with ownership and accountability.
• Willingness to work U.S. shifts from our Lahore office.

Responsibilities

• Support the day-to-day operations of assigned short-term rental properties.
• Coordinate with clients regarding property updates, operational requirements, and ongoing requests.
• Communicate with guests and assist with resolving property-related questions, concerns, and operational issues.
• Coordinate with housekeeping, maintenance, and other vendors to ensure timely completion of property-related tasks.
• Monitor reservations, booking activities, property updates, and guest-related information across OTA platforms.
• Identify and follow up on operational issues to ensure timely and effective resolution.
• Maintain accurate records of guest requests, client communications, property updates, and operational activities.
• Keep clients, guests, vendors, and relevant internal teams informed of important updates and ongoing issues.
• Ensure properties consistently meet established service standards and operational procedures.
• Manage multiple guest, client, and property-related requests while prioritizing urgent matters appropriately.
• Take ownership of assigned tasks and follow through until completion.
• Contribute to a smooth and positive guest experience while ensuring efficient property operations.

Skills

English proficiency

Communication skills

Customer service

Hospitality experience

Property management

STR experience

US shift readiness

Job description

CS Outsource is seeking a Guest Experience & Operations Specialist to support day-to-day operations of short-term rental properties for the US market from our Lahore office. You will work with guests, clients, vendors, and internal teams to ensure smooth operations and high service levels.

The role demands strong English, exceptional communication, and a proactive, ownership-driven approach to resolve inquiries and coordinate with housekeeping, maintenance, and OTA platforms.