STR Operations Lead: Live Short-Stay & Guest Experience

Regal Realms Limited; Lahore; On-site; PKR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Incentive Bonus

Job summary

Regal Realms Limited is seeking a Pakistan-based Operations Coordinator to support a busy live operation in the short-term rental space. The role focuses on direct responsibility for live STR and serviced-accommodation operations, including reservations, guest communications, and operational decisions.

The candidate will work with the founder and team to improve operational ownership and execution, using platforms like Airbnb, Booking.com, and a property-management system.

Qualifications

• At least three years of professional experience in live STR or serviced-accommodation operations.
• Experience handling STR reservations, guest messages and escalations, check-ins or turnovers, and maintenance coordination.

Responsibilities

• Directly manage live STR operations, reservations, guest communications, and issue resolution.
• Coordinate checks-ins, turnovers, and maintenance with internal teams and contractors.
• Utilise Airbnb/Booking.com host tools and PMS to ensure smooth operations.

Skills

English proficiency

Prioritisation

Attention to detail

Multitasking

Problem solving

Tools

Airbnb

Booking.com

Property management system

Job description

Regal Realms Limited is seeking a Pakistan-based Operations Coordinator to support a busy live operation in the short-term rental space. The role focuses on direct responsibility for live STR and serviced-accommodation operations, including reservations, guest communications, and operational decisions.

The candidate will work with the founder and team to improve operational ownership and execution, using platforms like Airbnb, Booking.com, and a property-management system.