U.S. Tenant & Lease Coordinator (Section 8 / HCV Portfolio)

Topline Resource Group; Lahore; On-site; PKR 16,644,000 - 24,965,000; Full time

Job summary

Topline Resource Group is seeking a proactive remote-ready leasing and property management specialist to support a US long-term residential rental portfolio from Lahore. The role focuses on Section 8/HQS compliance, RFTA packet preparation, and owner reporting, coordinating with US agencies and property owners.

You will manage lease administration, tenant screening, move-in/out cycles, and rent rolls, while using Asana, Slack, and AI tools to draft documents and summaries.

Qualifications

• Minimum 2 years working a US long term residential rental portfolio, non negotiable.
• Hands on Section 8 and Housing Choice Voucher experience: RFTA, HQS, HAP, recertification.
• Experience with US landlord-tenant process and Fair Housing requirements.
• Experience coordinating with US property owners and preparing owner reporting.
• Daily use of Asana and Slack in an operational environment.
• Comfort using AI tools for drafting and document work.
• Excellent spoken and written English for direct communication with US owners, tenants, and housing agencies.

Responsibilities

• Prepare and submit RFTA packets and coordinate approval with the Public Housing Authority.
• Schedule HQS inspections, track results, and coordinate repairs to clear failed items.
• Track HAP contracts, HAP payment receipts, rent reasonableness determinations, and abatements.
• Manage annual recertifications and interim changes to protect subsidy.
• Maintain Fair Housing compliance across all screening and tenant communication.
• Prepare, issue, and track US lease agreements, renewals, notices.
• Process rental applications, run tenant screening, verify income and references.
• Manage move in/out cycle including deposits and condition reports.
• Monitor rent roll, lease expirations, and renewals; drive occupancy.
• Coordinate owner statements and disbursements; report variances.

Skills

English proficiency

Asana

Slack

AI drafting tools

Tools

AppFolio

Buildium

Yardi

Propertyware

Rent Manager

DoorLoop

Job description

Location: DHA Phase 8, Lahore (Onsite)

Shift: 05:00 PM to 02:00 AM PKT (Aligned with US Eastern Time)

Hiring Status: Urgent, Immediate Joiners Strongly Preferred

Requirement: US Long Term Rental Experience Only.

Read This Before You Apply

This role is for a US based long term residential rental portfolio. We need someone who has worked inside US rental operations: RFTA packets, HQS inspections, HAP contracts, annual recertifications, US leases, and US owner reporting.

This is NOT a Pakistani real estate role. Experience with local property dealing, plot sales, Zameen or Graana listings, DHA or Bahria rentals, or domestic property management does not qualify for this position and will not be considered.

This is also NOT short term or vacation rental work. Airbnb, Guesty, and STR experience is not relevant here.

If you know what an RFTA is, why an HQS failure delays the HAP payment, and what happens to a voucher tenant who misses annual recertification, you are who we are looking for. If those terms are unfamiliar, this role is not for you.

What You Will Do Every Day

Section 8 and Housing Choice Voucher Compliance

• Prepare and submit RFTA packets and coordinate approval with the Public Housing Authority
• Schedule HQS inspections, track results, and coordinate repairs to clear failed items
• Track HAP contracts, HAP payment receipts, rent reasonableness determinations, and abatements
• Manage annual recertifications and interim changes so no tenant loses subsidy
• Maintain full Fair Housing compliance across all screening and tenant communication

Leasing and Lease Administration

• Prepare, issue, and track US lease agreements, renewals, addenda, and statutory notices
• Process rental applications, run tenant screening, and verify income and references
• Manage the move in and move out cycle including security deposits and condition reports
• Maintain the rent roll, track lease expirations, and drive renewals ahead of vacancy
• Monitor delinquency, issue notices, and escaleate non payment cases to management

Owner Coordination and Reporting

• Serve as day to day contact for property owners across the portfolio
• Prepare owner statements and track management fees, maintenance reserves, and owner distributions
• Coordinate scheduled disbursements including mortgage and escrow payments made from collected rent
• Flag variances, unexpected expenses, and cash flow issues promptly
• Support year end reporting and 1099 preparation

Tenant and Maintenance Coordination

• Act as first point of contact for tenant queries, requests, and complaints
• Log maintenance requests, dispatch vendors, and track work orders through to completion
• Coordinate property inspections and follow up on outstanding repair items

Systems, Workflow, and AI Tools

• Own the property management system and keep all portfolio data clean and current
• Run daily task boards in Asana so no deadline or follow up is dropped
• Communicate with US teams and clients over Slack with fast, clear, professional responses
• Use AI tools such as Claude, ChatGPT, or Gemini to draft correspondence and summarise documents
• Build and follow SOPs so the process runs the same way every time

Must Have Requirements

• Minimum 2 years working a US long term residential rental portfolio, non negotiable
• Hands on Section 8 and Housing Choice Voucher experience: RFTA, HQS, HAP, recertification
• Hands on experience with AppFolio, Buildium, Yardi, Propertyware, Rent Manager, or DoorLoop
• Direct experience coordinating with US property owners and preparing owner reporting
• Working knowledge of US landlord tenant process and Fair Housing requirements
• Working knowledge of Asana and Slack in a daily operational environment
• Practical comfort using AI tools for drafting and document work
• Excellent spoken and written English for direct communication with US owners, tenants, and housing agencies
• Strong attention to detail, one missed inspection date or expired lease can cost thousands of dollars

Nice to Have

• Familiarity with LIHTC and other affordable housing programmes
• Experience with trust accounting, escrow, or owner draw reconciliation
• Experience with QuickBooks Online alongside a property management platform
• Prior experience supporting a US single family rental portfolio