Guest Experience & Operations Support Specialist

CS Outsource; Lahore; On-site; PKR 3,332,000 - 4,999,000; Full time

Job summary

CS Outsource in Lahore is seeking a Customer Support Representative to support guest experiences and day-to-day operations for US-based STR properties. This is not a traditional CSR role; it includes virtual assistance, administrative support, and coordinating with housekeeping and maintenance teams.

You will handle guest communications via calls, email, and online messaging, assist with reservations and check-ins, and maintain accurate records across systems.

Qualifications

• Strong command of spoken and written English.
• Excellent communication and interpersonal skills.
• Experience in customer support, virtual assistance, operations, or hospitality is preferred.
• Experience with short-term rentals or property management is a plus.
• Ability to manage tasks independently and follow up on pending work.

Responsibilities

• Communicate with guests through calls, emails, and online messaging platforms.
• Assist guests with reservations, check-ins, check-outs, and general property inquiries.
• Provide virtual assistance with day-to-day operational and administrative tasks.
• Coordinate with housekeeping, maintenance, and other internal teams regarding guest and property requests.
• Monitor guest requests and follow up until resolved.
• Escalate issues and inform relevant teams as needed.
• Maintain documentation of guest interactions and operational activities.

Skills

English proficiency

Communication skills

Multitasking

Organization

Independent work

Job description

CS Outsource in Lahore is seeking a Customer Support Representative to support guest experiences and day-to-day operations for US-based STR properties. This is not a traditional CSR role; it includes virtual assistance, administrative support, and coordinating with housekeeping and maintenance teams.

You will handle guest communications via calls, email, and online messaging, assist with reservations and check-ins, and maintain accurate records across systems.