Customer Service Representative

Digitech Outsourcing Solution LLC.; Lahore; On-site; PKR 70,000 - 80,000; Full time

Benefits offered by this job

Yearly increments and bonuses

Leave encashment

Fuel allowance

Fuel compensation

Food allowance for overtime

Job summary

Digitech Outsourcing Solution LLC. in Lahore is seeking a CSR for a fast-paced support environment. Fluency in English and a neutral accent are essential to deliver clear, accurate assistance across chat, email and phone.

You will handle administrative queries, demonstrate strong typing, and learn new systems while contributing to a collaborative, rewarding atmosphere with scope to grow.

Qualifications

• Excellent written and verbal English communication.
• Able to speak clearly with a neutral accent.
• Fast and accurate typing with ability to learn new systems.

Responsibilities

• Provide high-quality support via chat, email and phone.
• Assist guests with administrative and account-related queries.
• Communicate promptly and clearly to resolve guest concerns.

Skills

English proficiency

Neutral accent

Typing speed

Learn new systems

Multi-channel support

Job description

We are seeking candidates for the CSR role who are flexible with rotational shifts and possess a sharp, quick-thinking mindset suited to a fast-paced support environment.

Job duties include:

• Delivering high-quality support via chat, email, and phone
• Assisting guests with administrative and account-related queries
• Ensuring prompt, clear, and accurate communication to resolve guest concerns efficiently

Skill set Requirements:

• Good English writing and speaking skills
• Can speak fluently with a neutral accent
• Write English without grammatical errors
• Good typing speed and can learn new systems
• Rs. 70,000 to Rs. 80,000 salary
• Yearly increments and bonuses.
• Leave encashment
• Collaborative yet fun-loving atmosphere: a space that fosters employee well-being
• Fuel Allowance and Fuel Compensation
• Career-oriented environment and room to grow
• Food allowance for extra overtime