Customer Support Executive

HR Navigator; Lahore; On-site; PKR 1,116,000 - 1,339,000; Full time

Job summary

HR Navigator is seeking a Customer Support Executive in Lahore to handle inquiries via phone, email and chat, coordinate scheduling and onboarding, and maintain CRM records.

The role requires 3–4 years of experience, fluent English, strong communication, and the ability to work across time zones with Europe and Pakistan teams. In-person, full-time position from Lahore Office.

Qualifications

• 3-4 years of customer service or related experience.
• Fluent English, both spoken and written.
• Excellent communication and interpersonal skills.
• Strong problem-solving and composure under pressure.
• Experience with CRM or support systems and MS Office.
• Ability to multitask across time zones and high inquiry volumes.
• High school diploma required; Bachelor's degree preferred.

Responsibilities

• Respond to client and worker inquiries via phone, email, and chat promptly and professionally.
• Handle shift scheduling, timesheets, payroll, and onboarding processes.
• Coordinate shift confirmations and manage schedule changes and coverage requests.
• Guide new workers through registration, documentation, and compliance requirements.
• Maintain accurate records in the CRM/support system.
• Escalate complex issues to Product, HR, or Account Management teams.
• Follow up to ensure issues are fully resolved.
• Support compliance checks and update records.
• Collaborate with Product, Operations, and Payroll teams across Europe and Pakistan.

Skills

Customer service

Call center

CRM systems

MS Office

Communication

Problem solving

Multitasking

Education

High school diploma

Bachelor's degree preferred

Tools

CRM systems

MS Office

Job description

Position: Customer Support Executive

Salary 100k to 120k

Time: 12pm to 8pm Monday to Friday

Location: Model Town Lahore

Location: Lahore Office

Employment Type: Full-time and In Person

Key Responsibilities:

• Respond to client and worker inquiries through phone, email, and chat in a timely and professional manner.
• Handle issues related to shift scheduling, timesheets, payroll, and platform onboarding.
• Coordinate shift confirmations and manage last-minute schedule changes and coverage requests.
• Guide new workers through registration, documentation, and compliance requirements.
• Maintain accurate records of all interactions in the CRM/support system.
• Escalate complex or technical issues to the relevant Product, HR, or Account Management teams.
• Follow up with clients and workers to ensure issues are fully resolved.
• Support compliance checks and maintain accurate and up-to-date records.
• Collaborate with Product, Operations, and Payroll teams based across Europe and Pakistan.

Candidate Requirements:

• 3-4 years of experience in customer service, call center, staffing, or platform support.
• Fluent English, both spoken and written, is mandatory, as the candidate will communicate directly with European clients and workers.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Experience using CRM/support systems, MS Office, or similar tools.
• Ability to multitask and manage a high volume of inquiries across different time zones.
• High school diploma required; Bachelor's degree preferred.
• Previous experience working with international teams or European clients would be a plus.