Customer Service Representative

DBS Solutions; Lahore; Sur place; PKR 781 000 - 893 000; Plein temps

Avantages offerts par ce poste

Uncapped monthly commissions

Annual salary raises

Recognition awards

Fun, supportive environment

Résumé du poste

DBS Solutions Pvt. Ltd. in Lahore is seeking a sales/customer service professional to handle inbound/outbound calls and help customers place or track orders.

Fluent English is required, with 1+ year in an international call center. The role offers uncapped commissions, salary raises, and a supportive team environment.

Qualifications

• Fluent English in speech and writing with good grammar.
• Experience in an international call center with 1+ year in sales/CS.
• Able to turn a “maybe” into a “yes” and leave customers smiling.
• Competitive, ambitious, and always thinking ahead.
• O Levels/Matric or above.
• Typing fast and thinking quickly under pressure.

Responsabilités

• Chat with customers on calls and help them place or keep orders.
• Use sales skills to convince customers to stay with us.
• Answer questions and resolve complaints via phone, email, live chat, or social media.
• Assist with refunds, exchanges, and order status professionally.
• Keep CRM organized and use it like a pro.
• Listen carefully and offer real solutions that make customers feel heard and helped.

Connaissances

Sales & Customer Service

English Fluency

Negotiation

Competitive Spirit

Formation

O Levels/Matric or above

Outils

CRM system

Description du poste

Are you a people person who loves closing deals and keeping customers happy? Join the awesome team at DBS Solutions Pvt. Ltd. where we mix great vibes with great work!

What You’ll Be Doing:

• Chatting with customers on calls (inbound & outbound) and helping them place or keep their orders.
• Using your sales magic to convince customers to stay on board.
• Answering questions and sorting out complaints via phone, email, live chat, or social media.
• Helping with refunds, exchanges, order status – all while keeping it professional and friendly.
• Keeping things organized by using your CRM system like a pro.
• Listening carefully and offering real solutions that make customers feel heard and helped.

What We’re Looking For:

• You speak and write fluent English (good grammar is a must).
• You’ve worked in an international call center and have at least 1 year of sales/customer service experience.
• You know how to turn a “maybe” into a “yes!” and leave customers smiling.
• You’re competitive (in a good way), ambitious, and always thinking ahead.
• You have an O Levels/Matric or above
• Fast fingers for typing and quick thinking under pressure.

What You’ll Get:

• Uncapped monthly commissions
• Annual salary raises
• Recognition awards
• A fun, supportive environment that actually cares about you!

A Few Questions Before You Apply:

• Can you comfortably work night shifts? (6:00 pm – 3:00 am)
• Do you have 1 year of sales & customer service experience?
• Have you worked in an international call center before?
• If your answer is “YES!” to all of the above, we’d love to meet you!

Job Type:

Full-Time | Onsite | Salary: Rs 70,000–80,000/month + Commissions