Customer Support Executive

Navigatorhr; Lahore; Presencial; PKR 1 116 000 - 1 339 000; Tempo integral

Resumo da oferta

Navigatorhr is seeking a Customer Support Executive in Lahore (Model Town) to handle inquiries from European clients and workers. The role includes shift scheduling, onboarding, and maintaining CRM records, with in-person, full-time work from the Lahore Office.

Requirements include 3-4 years of customer service experience, fluent English, and strong communication skills. The schedule runs 12pm–8pm, Monday to Friday, with collaboration across Product, HR, Operations, and Payroll teams in Europe

Qualificações

• 3-4 years of experience in customer service, call center, staffing, or platform support.
• Fluent English, both spoken and written, mandatory.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to remain calm under pressure.

Responsabilidades

• Respond to client and worker inquiries through phone, email, and chat in a timely and professional manner.
• Handle issues related to shift scheduling, timesheets, payroll, and platform onboarding.
• Coordinate shift confirmations and manage last-minute schedule changes and coverage requests.
• Guide new workers through registration, documentation, and compliance requirements.
• Maintain accurate records of all interactions in the CRM/support system.
• Escalate complex or technical issues to the relevant Product, HR, or Account Management teams.
• Follow up with clients and workers to ensure issues are fully resolved.
• Support compliance checks and maintain accurate and up-to-date records.
• Collaborate with Product, Operations, and Payroll teams based across Europe and Pakistan.

Conhecimentos

Fluent English

Communication

Interpersonal skills

Problem solving

Formação académica

High school diploma

Bachelor's degree preferred

Ferramentas

CRM systems

MS Office

Descrição da oferta de emprego

Position: Customer Support Executive

Salary 100k to 120k

Time: 12pm to 8pm Monday to Friday

Location: Model Town Lahore

Location: Lahore Office

Employment Type: Full-time and In Person

Key Responsibilities:

• Respond to client and worker inquiries through phone, email, and chat in a timely and professional manner.
• Handle issues related to shift scheduling, timesheets, payroll, and platform onboarding.
• Coordinate shift confirmations and manage last-minute schedule changes and coverage requests.
• Guide new workers through registration, documentation, and compliance requirements.
• Maintain accurate records of all interactions in the CRM/support system.
• Escalate complex or technical issues to the relevant Product, HR, or Account Management teams.
• Follow up with clients and workers to ensure issues are fully resolved.
• Support compliance checks and maintain accurate and up-to-date records.
• Collaborate with Product, Operations, and Payroll teams based across Europe and Pakistan.

Candidate Requirements:

• 3-4 years of experience in customer service, call center, staffing, or platform support.
• Fluent English, both spoken and written, is mandatory, as the candidate will communicate directly with European clients and workers.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Experience using CRM/support systems, MS Office, or similar tools.
• Ability to multitask and manage a high volume of inquiries across different time zones.
• High school diploma required; Bachelor's degree preferred.
• Previous experience working with international teams or European clients would be a plus.