Customer Support Representative (CSR)

Institute of Professional Excellence and Innovation (IPEI); Lahore; On-site; PKR 446,000 - 781,000; Full time

Job summary

Institute of Professional Excellence and Innovation (IPEI) is seeking a Customer Support Representative (CSR) to handle inquiries, provide program information, and ensure an excellent customer experience onsite in Lahore, Pakistan.

The role requires English and Urdu communication, CRM knowledge, and the ability to follow up with leads, update records, and coordinate with internal teams in a fast-paced setting.

Qualifications

• Bachelor's degree required; engineering/IT background preferred.
• Excellent verbal and written communication in English and Urdu.
• Minimum 2 years in customer support, sales, or call center.
• Basic CRM and Microsoft Office knowledge.

Responsibilities

• Respond to inquiries via phone, WhatsApp, social media and email.
• Provide information about courses, programs, and services.
• Follow up with leads and convert inquiries into enrollments.
• Maintain customer records in CRM system.
• Handle complaints professionally and ensure timely responses.
• Coordinate with internal teams to deliver seamless support.
• Prepare reports on customer interactions and lead status.

Skills

Communication skills (English & Urdu)

CRM software

Microsoft Office

Education

Bachelor's degree (Graduation required)

Engineering or IT background preferred

Tools

CRM software

Microsoft Office

Job description

Posted Jul 07, 2026 Lahore, Pakistan On-site

Job Description

Job Summary

We are looking for a professional and customer-focused Customer Support Representative (CSR) to join our team. The ideal candidate will handle customer inquiries, provide accurate information about our training programs and services, follow up with prospective clients, and ensure an excellent customer experience through effective communication.

Key Responsibilities

• Respond to customer inquiries via phone calls, WhatsApp, social media, and email.
• Provide accurate information about the company's courses, training programs, and services.
• Follow up with leads and convert inquiries into enrollments.
• Maintain and update customer records in the CRM system.
• Handle customer complaints and resolve issues professionally.
• Ensure timely responses to all customer queries.
• Coordinate with internal departments to provide seamless customer support.
• Maintain a high level of customer satisfaction through professional communication.
• Meet daily follow-up and customer service targets.
• Prepare and maintain reports of customer interactions and lead status.

Requirements

• Bachelor's degree (Graduation required).
• Engineering or IT background will be preferred.
• Minimum 2 years of experience in Customer Support, Sales, or Call Center.
• Excellent verbal and written communication skills in English and Urdu.
• Basic knowledge of CRM software and Microsoft Office.
• Strong interpersonal and customer handling skills.
• Ability to multitask and work in a fast-paced environment.
• Professional attitude with excellent problem-solving abilities.

Preferred Skills

• Customer relationship management.
• Sales and lead conversion.
• Time management and organization.
• Active listening and communication.
• Teamwork and collaboration.
• Conflict resolution and negotiation skills.
• Position: Customer Support Representative (CSR)
• Gender: Female Only
• Employment Type: Full-Time
• Work Mode: Onsite

Job Summary

Position Customer Support Representative (CSR)