Customer Service Specialist

Transpotech Services; Lahore; On-site; PKR 1,219,000 - 1,460,000; Full time

Benefits offered by this job

Medical Insurance

Provident fund (3%-7.5%)

Life Insurance (500k)

12 PTOs

Annual increments (5-30 %)

Training and professional development

Job summary

Transpotech Services in Lahore, Pakistan, is seeking a dedicated Customer Service professional for an office-based night-shift role. You will be the main point of contact for customers, handling inquiries and processing requests while maintaining a positive, empathetic attitude.

The ideal candidate has a Bachelor's degree, excellent spoken English (US/UK accent preferred), experience with CRMs, strong typing, and the ability to multitask.

Qualifications

• Bachelor's degree or equivalent; abroad-educated preferred.
• Excellent spoken English with US/UK accent is mandatory.
• CRM familiarity required.
• Experience in customer support, preferably US-based.
• Ability to multitask and manage multiple inquiries.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our service inside out to answer questions.
• Processing orders, forms, applications and requests.
• Keep records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with team as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills

Excellent spoken English

Multitasking

Computer skills

Typing speed

US market experience

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Shift: Night shift (Rotational, 5 days a week)

Salary: upto 120k + incentives

This is an office-based role.

Position Overview:

Transpotech is seeking a dedicated Customer Service professional to join our team. This role is essential for ensuring excellent service delivery for our clients. You will be the key point of contact for customers and handling inquiries.

Role Responsibilities:

• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complains.
• Knowing our service' inside and out so that you can answer questions.
• Processing orders, forms, applications and requests.
• Keep records of customer interactions, transaction, comments and complains.
• Communicating and coordinating with team as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements for the role:

• Bachelor's Degree or equivalent (from abroad preferred)
• Having Excellent spoken English skills and a neutral, US or British accent is MANDATORY.
• Foreign Exposure in English speaking countries is preferred
• Ability to multitask
• Familiarity and experience with CRMs
• Strong computer and typing expertise
• Experience working in Customer support roles (US experience is preferable)
• Excellent Spoken English skills with (US or British accent preferred)

What We Offer:

• Performance incentives.
• Medical Insurance
• Provident fund. (3%-7.5%)
• Life insurance. (500k)
• Monthly office activities and events.
• 12 PTO's
• Annual increments. (5-30 %)
• Training and professional development opportunities.

Walk-in interviews entertained between 6pm to 10pm Monday to Friday.