Global CSR & Support Specialist - Flexible Shifts

EFFIMIZE Group; Pakistan; On-site; PKR 502,000 - 781,000; Full time

Job summary

EFFIMIZE Group, a Pakistan-based call center, seeks a Customer Support Associate to handle inquiries via email, live chat and calls for partners and customers.

You will resolve complaints within set SLAs, perform back-office tasks, data entry, order processing and ensure first contact resolution. Flexible shifts (1pm–10pm, 7pm–4am, 9pm–6am) apply; prior UK/US experience is a plus; strong English is essential.

Qualifications

• Excellent English speaking and writing.
• Experience in UK/US call centers is a plus.

Responsibilities

• Handle customer and partner inquiries via email, live chat and inbound calls.
• Resolve customer/partner complaints within defined turnaround times.
• Make follow-up outbound calls to partners and customers to resolve issues.
• Investigate customer reviews and feedback for service improvements.
• Back-office management and admin tasks.
• Process orders online and perform data entry.
• Provide first contact resolution in the most effective way.

Skills

English proficiency

Job description

EFFIMIZE Group, a Pakistan-based call center, seeks a Customer Support Associate to handle inquiries via email, live chat and calls for partners and customers.

You will resolve complaints within set SLAs, perform back-office tasks, data entry, order processing and ensure first contact resolution. Flexible shifts (1pm–10pm, 7pm–4am, 9pm–6am) apply; prior UK/US experience is a plus; strong English is essential.