Customer Support Executive

MPS; Lahore; On-site; PKR 670,000 - 1,004,000; Full time

Benefits offered by this job

Punctuality Bonus

Commissions/Incentives

Leave Encashment

Umrah

Job summary

MPS is seeking a Customer Support professional in Lahore, Pakistan to efficiently resolve customer inquiries, including billing and payments, and take ownership of customer accounts to deliver trusted service.

You will address issues promptly, collaborate with cross-functional teams to ensure compliance, and join a second shift from 1:00 PM to 9:00 PM with a Bachelor's degree and 2–3 years of experience.

Qualifications

• Must have excellent command on spoken English and professionally resolve customer issues.
• Responds to inbound calls to investigate, process, and resolve inquiries promptly.
• Works with cross-functional teams to address issues per company compliance protocols and procedures.

Responsibilities

• Resolve a variety of customer inquiries efficiently and politely.
• Make calls to customers to resolve concerns and collect payments.
• Own accounts and ensure issues are addressed per procedures.

Skills

End to End Sales

Customer Satisfaction Management

Education

Bachelor's Degree

Job description

Customer Support

Job Description

You will be responsible for efficiently and politely resolving a variety of customer inquiries, ranging from billing queries to payment collections. We seek a dedicated professional who takes ownership of his/her accounts, resolves customer’s issues, addresses the core of each query, and delivers service that earns our customers' trust.

We are looking for someone who:

• Must have excellent command on spoken English and can professionally comprehend and resolve customer issues.
• Effectively responds to inbound calls to investigate, process, and resolve customer’s inquiries promptly.
• Make calls to the customers to resolve customer’s concerns, and collect payments to support team and departmental objectives.
• Embraces teamwork and is willing to go the extra mile for his/her team's success.
• Works closely with cross-functional teams to ensure customer’s issues and complaints are addressed in accordance with company-wide compliance protocols and procedures.

Required Skills:

• End to End Sales
• Customer Satisfaction Management
• Total Positions: 01
• Job Shift: Second Shift (1:00 PM - 9:00 PM)
• Job Type: Full Time/Permanent
• Job Location: Lahore, Pakistan
• Gender: Male/Female
• Work Mode: Onsite
• Minimum Education: Bachelor's Degree
• Career Level: Experienced Professional
• Experience: 02 to 03 Years

Perks and Benefits:

• Punctuality Bonus
• Commissions/Incentives
• Leave Encashment
• Umrah

MPS is an equal opportunity employer and does not discriminate based on race, religion, color, gender, age, or any other basis covered by applicable law.