Customer Services Representative

Global Tech Solutions; Islamabad; On-site; PKR 670,000 - 1,004,000; Full time

Benefits offered by this job

Accommodation

Incentive Bonus

Job summary

Global Tech Solutions in Islamabad is seeking a Customer Services Officer to manage client interactions across multiple channels, resolving inquiries and maintaining service quality. You will lead a team of 20, coordinating operations in the customer service department and ensuring timely responses to customer issues.

Strong communication and fluency in English are required, with experience in UK market CRM usage.

Qualifications

• Fluent spoken English required.
• Excellent communication and problem-solving skills.
• Availability during UK working hours.
• Experience with UK-based companies is a plus.
• Experience coordinating or overseeing customer service teams.

Responsibilities

• Manage client interactions and resolve inquiries to provide high-quality service.
• Lead and coordinate a team of 20 in the customer service department.
• Oversee call center operations and ensure smooth daily activities.
• Address customer issues promptly and maintain high satisfaction across channels.

Skills

Fluent English

Strong communication

UK market experience

Team coordination

Tools

CRM systems

Job description

Job Description

Global Tech Solutions is seeking dedicated Customer Services Officers to join its team.

This role involves managing client interactions, resolving inquiries, and providing high-quality service while handling multiple tasks simultaneously. Officers will lead and coordinate a team of 20 persons, ensuring smooth operations in the customer service department.

The role requires strong communication skills, particularly full command of spoken English, and experience with customer relationship management in the UK market. Responsibilities include using task management tools, overseeing call center operations, addressing customer issues promptly, and supporting customer satisfaction and client relationships across multiple channels.

Job Specification

• Fluent spoken English
• Strong communication and problem-solving skills
• Availability during UK working hours
• Previous CSR/customer service experience preferred
• Experience with UK-based companies is a plus
• Experience coordinating or overseeing customer service teams

Job Rewards and Benefits

Accomodation,Incentive Bonus