Customer Service & Credit Support Supervisor

METRO France; Punjab; On-site; PKR 446,000 - 781,000; Full time

Job summary

METRO Pakistan (Pvt) Limited is seeking a dedicated Customer Service professional to manage inquiries, complaints, and data accuracy. The role focuses on delivering high-quality service, maintaining accurate customer records, and supporting sales-floor activities to ensure a positive shopping experience.

The ideal candidate will have at least a Bachelor's or Intermediate with 6 years of experience in customer service, capable of handling invoices and analyzing customer needs to propose effective

Qualifications

• Provide high-quality customer service and handle customer complaints effectively.
• Ensure accuracy of customer invoices and data for efficient communication.
• Analyze customer needs and propose suitable solutions to improve satisfaction.

Responsibilities

• Provide high-quality customer service, including smooth and effective handling of customer complaints.
• Ensure the accuracy of customer credit invoices.
• Provide a comfortable and pleasant service environment for staff and customers.
• Address customer complaints by understanding their needs and proposing appropriate solutions.
• Maintain customer files and ensure the accuracy and quality of customer data to facilitate efficient communication with customers.
• Analyze key customers to understand their needs and propose appropriate solutions.
• Monitor customer files and define action plans based on customer activity, including campaign management, activity by product family, and turnover performance.
• Maintain friendly and professional communication with customers and respond promptly to their queries.
• Supervise Associates in the absence of the Department Manager (DM).
• Take initiatives to drive Customer Service excellence, including supporting customer service activities on the sales floor.

Skills

Customer service

Complaint handling

Communication skills

Data entry

Education

Bachelor's degree

Intermediate

Job description

METRO Pakistan (Pvt) Limited is seeking a dedicated Customer Service professional to manage inquiries, complaints, and data accuracy. The role focuses on delivering high-quality service, maintaining accurate customer records, and supporting sales-floor activities to ensure a positive shopping experience.

The ideal candidate will have at least a Bachelor's or Intermediate with 6 years of experience in customer service, capable of handling invoices and analyzing customer needs to propose effective