Supervisor – Support - Checkout

METRO Pakistan (Pvt) Limited; Punjab; On-site; PKR 502,000 - 725,000; Full time

Job summary

METRO Pakistan (Pvt) Limited in Pakistan is seeking a dedicated Checkout Floor Operations professional to manage cashier tasks, ensure accurate tills, and uphold customer service standards.

You will train cashiers, schedule shifts, and work toward progression to the Department Manager role, contributing to team skill development and efficient store operations.

Qualifications

• Bachelor's degree or equivalent qualification

Responsibilities

• Reconcile MMS/MCOP reports with cash and credit transactions.
• Assist in scheduling Cashiers according to their shifts.
• Assist in the overall management of Checkout Floor Operations, including cash tills and End Control.
• Ensure the smooth implementation of customer service standards within the department.
• Train Cashiers and support their ongoing development within the function.
• Work towards developing the skills and competencies required for progression to the Department Manager (DM) role.
• Greet customers and provide accurate product information regarding specifications, availability, price, and location.
• Address customer complaints by understanding customers’ needs and expectations and proposing appropriate solutions.
• Obtain information from the DM regarding competitors’ promotions to better understand business action plans.
• Obtain information from the line manager regarding competitors’ services and activities.
• Coach and train team members on existing and new concepts, technologies, and functionalities to support the successful achievement of the team’s functional objectives.
• Contribute to enhancing team members’ technical skills, individual growth, and positive attitudes.
• Carry out any other instructions or tasks assigned by the line manager and/or senior management.

Skills

Cash handling

Customer service

Leadership / coaching

Training

Scheduling

Communication

Problem solving

Teamwork

Education

Bachelor's degree or equivalent qualification

Job description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.

METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.

Job Description

• Reconcile MMS/MCOP reports with cash and credit transactions.
• Assist in scheduling Cashiers according to their shifts.
• Assist in the overall management of Checkout Floor Operations, including cash tills and End Control.
• Ensure the smooth implementation of customer service standards within the department.
• Train Cashiers and support their ongoing development within the function.
• Work towards developing the skills and competencies required for progression to the Department Manager (DM) role.
• Greet customers and provide accurate product information regarding specifications, availability, price, and location.
• Address customer complaints by understanding customers’ needs and expectations and proposing appropriate solutions.
• Obtain information from the DM regarding competitors’ promotions to better understand business action plans.
• Obtain information from the line manager regarding competitors’ services and activities.
• Coach and train team members on existing and new concepts, technologies, and functionalities to support the successful achievement of the team’s functional objectives.
• Contribute to enhancing team members’ technical skills, individual growth, and positive attitudes.
• Carry out any other instructions or tasks assigned by the line manager and/or senior management.

Qualifications

Bachelor's degree or equivalent qualification