Supervisor Support - Customer Services

METRO France; Punjab; On-site; PKR 446,000 - 781,000; Full time

Job summary

METRO Pakistan (Pvt) Limited is seeking a dedicated Customer Service professional to manage inquiries, complaints, and data accuracy. The role focuses on delivering high-quality service, maintaining accurate customer records, and supporting sales-floor activities to ensure a positive shopping experience.

The ideal candidate will have at least a Bachelor's or Intermediate with 6 years of experience in customer service, capable of handling invoices and analyzing customer needs to propose effective

Qualifications

• Provide high-quality customer service and handle customer complaints effectively.
• Ensure accuracy of customer invoices and data for efficient communication.
• Analyze customer needs and propose suitable solutions to improve satisfaction.

Responsibilities

• Provide high-quality customer service, including smooth and effective handling of customer complaints.
• Ensure the accuracy of customer credit invoices.
• Provide a comfortable and pleasant service environment for staff and customers.
• Address customer complaints by understanding their needs and proposing appropriate solutions.
• Maintain customer files and ensure the accuracy and quality of customer data to facilitate efficient communication with customers.
• Analyze key customers to understand their needs and propose appropriate solutions.
• Monitor customer files and define action plans based on customer activity, including campaign management, activity by product family, and turnover performance.
• Maintain friendly and professional communication with customers and respond promptly to their queries.
• Supervise Associates in the absence of the Department Manager (DM).
• Take initiatives to drive Customer Service excellence, including supporting customer service activities on the sales floor.

Skills

Customer service

Complaint handling

Communication skills

Data entry

Education

Bachelor's degree

Intermediate

Job description

Job Description:

Company Description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad. METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.

Job Description

• Provide high-quality customer service, including smooth and effective handling of customer complaints.
• Ensure the accuracy of customer credit invoices.
• Provide a comfortable and pleasant service environment for staff and customers.
• Address customer complaints by understanding their needs and expectations and proposing appropriate solutions.
• Maintain customer files and ensure the accuracy and quality of customer data to facilitate efficient communication with customers.
• Analyze key customers to understand their needs and propose appropriate solutions.
• Monitor customer files and define action plans based on customer activity, including campaign management, activity by product family, and turnover performance.
• Maintain friendly and professional communication with customers and respond promptly to their queries.
• Supervise Associates in the absence of the Department Manager (DM).
• Take initiatives to drive Customer Service excellence, including supporting customer service activities on the sales floor.

Qualifications

Bachelors or Intermediate with 6 years of experience

Requirements: