Customer Service Supervisor – Wholesale Support

Cari; Punjab; On-site; PKR 781,000 - 1,228,000; Full time

Job summary

METRO Pakistan (Pvt) Limited is seeking a Supervisor – Support in Customer Services to ensure high-quality service, handle complaints efficiently, and maintain accurate customer data. The role includes supervising Associates in the absence of the Department Manager and driving service excellence on the sales floor.

The ideal candidate will have a Bachelor’s or Intermediate with 6 years of experience, strong communication skills, and the ability to analyze customer needs to deliver tailored

Qualifications

• Provide high-quality customer service, including smooth and effective handling of customer complaints.
• Maintain customer files and ensure the accuracy and quality of customer data to facilitate efficient communication with customers.
• Analyze key customers to understand their needs and propose appropriate solutions.

Responsibilities

• Provide high-quality customer service, including smooth and effective handling of customer complaints.
• Ensure the accuracy of customer credit invoices.
• Maintain a comfortable and pleasant service environment for staff and customers.
• Address customer complaints by understanding their needs and proposing appropriate solutions.
• Maintain customer files and ensure the accuracy and quality of customer data.

Skills

Customer service

Conflict resolution

Data management

Communication

Supervisory experience

Education

Bachelor's degree or Intermediate with 6 years experience

Job description

METRO Pakistan (Pvt) Limited is seeking a Supervisor – Support in Customer Services to ensure high-quality service, handle complaints efficiently, and maintain accurate customer data. The role includes supervising Associates in the absence of the Department Manager and driving service excellence on the sales floor.

The ideal candidate will have a Bachelor’s or Intermediate with 6 years of experience, strong communication skills, and the ability to analyze customer needs to deliver tailored