Supervisor – Support - Checkout

Cari; Punjab; On-site; PKR 893,000 - 1,339,000; Full time

Job summary

METRO Pakistan is seeking a diligent team member to support checkout floor operations, ensuring accurate cash handling and high standards of customer service across multiple centers.

Qualifications

• Experience in cashier operations and POS systems.
• Ability to greet customers and resolve complaints.
• Proficient in cash reconciliation and MMS/MCOP reporting.
• Willingness to train cashiers and develop team.
• Willingness to progress toward the Department Manager role.

Responsibilities

• Reconcile MMS/MCOP reports with cash and credit transactions.
• Assist in scheduling Cashiers according to their shifts.
• Assist in the overall management of Checkout Floor Operations, including cash tills and End Control.
• Ensure the smooth implementation of customer service standards within the department.
• Train Cashiers and support their ongoing development within the function.
• Work towards developing the skills and competencies required for progression to the Department Manager (DM) role.
• Greet customers and provide accurate product information regarding specifications, availability, price, and location.
• Address customer complaints by understanding customers’ needs and expectations and proposing appropriate solutions.
• Obtain information from the DM regarding competitors’ promotions to better understand business action plans.
• Obtain information from the line manager regarding competitors’ services and activities.
• Coach and train team members on existing and new concepts, technologies, and functionalities to support the successful achievement of the team’s functional objectives.
• Contribute to enhancing team members’ technical skills, individual growth, and positive attitudes.
• Carry out any other instructions or tasks assigned by the line manager and/or senior management.

Skills

Cash handling

Customer service

Staff training

Scheduling

Checkout operations

Product information

Coaching

Job description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leadership in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.

Job Description

• Reconcile MMS/MCOPreports with cash and credit transactions.
• Assist in scheduling Cashiers according to their shifts.
• Assist in the overall management of Checkout Floor Operations, including cash tills and End Control.
• Ensure the smooth implementation of customer service standards within the department.
• Train Cashiers and support their ongoing development within the function.
• Work towards developing the skills and competencies required for progression to the Department Manager (DM) role.
• Greet customers and provide accurate product information regarding specifications, availability, price, and location.
• Address customer complaints by understanding customers’ needs and expectations and proposing appropriate solutions.
• Obtain information from the DM regarding competitors’ promotions to better understand business action plans.
• Obtain information from the line manager regarding competitors’ services and activities.
• Coach and train team members on existing and new concepts, technologies, and functionalities to support the successful achievement of the team’s functional objectives.
• Contribute to enhancing team members’ technical skills, individual growth, and positive attitudes.
• Carry out any other instructions or tasks assigned by the line manager and/or senior management.