Supervisor – Support - Customer Services

Cari; Punjab; On-site; PKR 781,000 - 1,228,000; Full time

Job summary

METRO Pakistan (Pvt) Limited is seeking a Supervisor – Support in Customer Services to ensure high-quality service, handle complaints efficiently, and maintain accurate customer data. The role includes supervising Associates in the absence of the Department Manager and driving service excellence on the sales floor.

The ideal candidate will have a Bachelor’s or Intermediate with 6 years of experience, strong communication skills, and the ability to analyze customer needs to deliver tailored

Qualifications

• Provide high-quality customer service, including smooth and effective handling of customer complaints.
• Maintain customer files and ensure the accuracy and quality of customer data to facilitate efficient communication with customers.
• Analyze key customers to understand their needs and propose appropriate solutions.

Responsibilities

• Provide high-quality customer service, including smooth and effective handling of customer complaints.
• Ensure the accuracy of customer credit invoices.
• Maintain a comfortable and pleasant service environment for staff and customers.
• Address customer complaints by understanding their needs and proposing appropriate solutions.
• Maintain customer files and ensure the accuracy and quality of customer data.

Skills

Customer service

Conflict resolution

Data management

Communication

Supervisory experience

Education

Bachelor's degree or Intermediate with 6 years experience

Job description

Supervisor – Support - Customer Services

• Full-time

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.

• Provide high-quality customer service, including smooth and effective handling of customer complaints.
• Ensure the accuracy of customer credit invoices.
• Provide a comfortable and pleasant service environment for staff and customers.
• Address customer complaints by understanding their needs and expectations and proposing appropriate solutions.
• Maintain customer files and ensure the accuracy and quality of customer data to facilitate efficient communication with customers.
• Analyze key customers to understand their needs and propose appropriate solutions.
• Monitor customer files and define action plans based on customer activity, including campaign management, activity by product family, and turnover performance.
• Maintain friendly and professional communication with customers and respond promptly to their queries.
• Supervise Associates in the absence of the Department Manager (DM).
• Take initiatives to drive Customer Service excellence, including supporting customer service activities on the sales floor.

Bachelors or Intermediate with 6 years of experience