Customer Relationship Executive

Orbisan; Islamabad; On-site; PKR 420,000 - 660,000; Full time

Benefits offered by this job

Office environment

CRM and admin skills development

Competitive salary

Job summary

Orbisan is seeking a detail-oriented CRM Executive to manage customer records, ensure data accuracy, and support daily office operations in a fast-paced environment.

The role involves updating CRM and Excel records, coordinating with customers on order status, and producing routine reports to aid daily operations. A bachelor’s degree and strong MS Office skills are preferred.

Qualifications

• Bachelor’s degree or relevant qualification.
• Proficiency with MS Excel, Word and email.
• Strong typing, data entry and record-keeping.
• Good communication and organizational skills.
• Experience in CRM, data entry, admin or support preferred.

Responsibilities

• Maintain and update customer information in the CRM system and Excel spreadsheets.
• Enter, verify, and organize customer, order, and transaction records.
• Coordinate with customers regarding order status, delivery updates, and routine inquiries.
• Maintain accurate records of customer interactions and follow-ups.
• Prepare daily, weekly, and monthly reports as required.
• Coordinate with internal teams to ensure timely processing of orders and customer requests.
• Maintain confidentiality and accuracy of company data.

Skills

MS Excel

MS Word

Data entry

Typing speed

Communication

Organization

Education

Bachelor's degree

Job description

Job Description

• Location: Rawalpindi / Islamabad, Pakistan
• Job Type: Full-Time, Office-Based
• Department: Customer Relationship Management / Operations

Job Summary

We are looking for a detail-oriented and organized CRM Executive to manage customer records, maintain data accuracy, coordinate customer orders, and support daily office operations.

Key Responsibilities

• Maintain and update customer information in the CRM system and Excel spreadsheets.
• Enter, verify, and organize customer, order, and transaction records.
• Coordinate with customers regarding order status, delivery updates, and routine inquiries.
• Maintain accurate records of customer interactions and follow-ups.
• Prepare daily, weekly, and monthly reports as required.
• Coordinate with internal teams to ensure timely processing of orders and customer requests.
• Maintain confidentiality and accuracy of company data.

Requirements

• Bachelor’s degree or relevant qualification.
• Good working knowledge of MS Excel, MS Word, and email.
• Strong typing, data entry, and record-keeping skills.
• Good communication and organizational skills.
• Attention to detail, reliability, and a professional attitude.
• Previous experience in CRM, data entry, administration, or customer support will be preferred.

What We Offer

• Professional office environment.
• Opportunity to develop CRM and administrative skills.
• Competitive salary based on qualifications and experience.

Job Specification

• Maintain and update customer information in the CRM system and Excel spreadsheets.
• Enter, verify, and organize customer, order, and transaction records.
• Coordinate with customers regarding order status, delivery updates, and routine inquiries.
• Maintain accurate records of customer interactions and follow-ups.
• Prepare daily, weekly, and monthly reports as required.
• Coordinate with internal teams to ensure timely processing of orders and customer requests.
• Maintain confidentiality and accuracy of company data.
• Bachelor’s degree or relevant qualification.
• Good working knowledge of MS Excel, MS Word, and email.
• Strong typing, data entry, and record-keeping skills.
• Good communication and organizational skills.