Client Services Associate - CSA

Vorion Systems LLC; Saddar; On-site; PKR 500,000 - 750,000; Full time

Job summary

Vorion Systems LLC is seeking a Client Services Associate to support our client with administrative tasks and premier client service. The role emphasizes timely assistance, effective communication, and day-to-day task management.

It involves on-site night shifts from 8 PM to 5 AM in Rawalpindi, with duties including email monitoring, calls, CRM use, and data organization to maintain operational excellence.

Qualifications

• Bachelor's degree in business, marketing, media, communication or public relations.
• Excellent verbal and written communication in English.
• Experience with cold calling and customer-facing roles.
• Strong organizational and scheduling abilities with calendar management.
• Proficiency with Microsoft Office and CRM tools like Hubspot or Zoho.
• Familiarity with project management tools (Jira/Asana).

Responsibilities

• Overseeing and conducting phone conversations.
• Drafting and managing email communication.
• Skillfully utilizing CRM software.
• Efficiently managing digital files.
• Arranging appointments and managing schedules.
• Initiating lead generation activities.
• Administering social media channels.
• Aggregating and structuring data for statistical evaluation.
• Engaging in cold calling activities.

Skills

Customer-facing demeanor

Verbal & written communication

English proficiency

Organizational abilities

Attention to detail

Cold calling

Calendar management

Team collaboration

Education

Bachelor's degree in business/marketing/media/communication/public relations

Tools

CRM software (Hubspot/Zoho)

Microsoft Office

Jira

Asana

Job description

We are currently seeking an Client Services Associate to support our client in various administrative tasks and ensure smooth office operations. This role focuses on providing timely assistance to meet the needs of premier clients. The individual will be responsible for delivering excellent customer service, efficiently handling inquiries, and effectively managing day-to-day tasks. Additionally, they will collaborate on various projects, ensuring tasks are completed on schedule, and provide support for minimal legal work as needed. Furthermore, they will be tasked with monitoring emails, handling calls, coordinating tasks, and assisting with task management to maintain operational efficiency and uphold standards of excellence.This role specifically involves on-site night shift duties and requires your presence at our office conveniently located in Rawalpindi.TIMINGS: 8PM to 5AM (Monday to Friday)

Requirements

• Exhibit a vibrant and energetic demeanor, ideal for customer-facing roles.
• Interact with customers cheerfully and approachable, leaving a lasting positive impression.
• Possess a natural ability to connect with people and create a welcoming atmosphere.
• Demonstrate excellent verbal and written communication skills for effective interactions with customers and colleagues.
• Showcase proficiency in computer skills, including navigating software systems and utilizing communication tools.
• Convey information clearly and concisely, ensuring smooth and efficient customer interactions.
• Prioritize customer satisfaction by delivering exceptional service and personalized attention.
• Proactively anticipate customer needs and exceed expectations through attentive and responsive communication.
• Maintain a customer-centric approach in all interactions, fostering long-lasting relationships and loyalty.
• Bachelor's degree in business, Marketing, Media, Communication or Public Relations.
• Proficiency in English, both spoken and written.
• Notable experience with cold calling.
• Aptitude for organizing and scheduling, along with calendar management proficiency.
• Familiarity with Microsoft Office tools like Word, Excel, and PowerPoint.
• Understanding of marketing, advertising, and public relations concepts.
• Exposure with CRM softwares like Hubspot or Zoho.
• Basic understanding of Project Management tools like Jira & Asana.
• Exceptional communication skills, both written and verbal.
• Strong organizational capabilities and attention to detail.

Responsibilities

• Overseeing and conducting phone conversations.
• Drafting and managing email communication.
• Skillfully utilizing CRM softwares.
• Efficiently managing digital files.
• Arranging appointments and managing schedules.
• Initiating lead generation activities.
• Administering social media channels.
• Aggregating and structuring data for statistical evaluation.
• Engaging in cold calling activities.