Customer Support Executive – Domestic

IBEX Limited; Pakistan; On-site; PKR 446,000 - 781,000; Full time

Benefits offered by this job

Medical Insurance

Provident Fund

Annual Leaves

Referral Bonus

Company Pick & Drop

Job summary

IBEX Limited in Pakistan is seeking a Customer Support Executive to handle inquiries, process orders, and resolve billing and service delivery questions with a customer-centric approach.

You will maintain records of interactions, aim for first-contact resolution, and collaborate with departments to escalate unresolved issues. A bachelor’s degree and MS Office proficiency are preferred; company provides provident fund, medical insurance, annual leaves, and pick & drop.

Qualifications

• Bachelor's degree or above
• Customer support experience preferred
• Proficiency with MS Office (MS Excel and MS Word)

Responsibilities

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Skills

Customer support

MS Office

Education

Bachelor's degree or above

Tools

MS Excel

MS Word

Job description

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer‑centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Job Description

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Job Specification

• Bachelors or above
• Customer support and other job experience preferred
• Proficiency with MS Office (Particularly MS Excel and MS Word)

• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Annual Leaves
• Referral Bonus
• Company Pick & Drop

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