Customer Support Representative

Precise Solutions Private Limited; Lahore; On-site; PKR 334,800 - 446,400; Full time

Benefits offered by this job

Communication

Leaves

Sports

Entertainment

Job summary

Precise Solutions Private Limited in Lahore, Pakistan is seeking a Customer Support Representative to handle inbound inquiries for US-based clients, delivering timely, accurate assistance and ensuring a positive customer experience.

You will respond via phone, email and chat, troubleshoot billing and service issues, document interactions in the CRM, and strive to meet KPIs such as AHT, CSAT and first-contact resolution.

Qualifications

• Excellent English communication, written and verbal, with a professional tone.
• Customer-focused attitude with problem-solving ability and empathy.
• Ability to learn client-specific platforms quickly.
• Proficient typing, MS Office skills, and navigating multiple applications.
• Ability to follow scripts, SOPs and quality checklists to meet KPIs.
• Strong time management and teamwork during shifts and training sessions.

Responsibilities

• Respond to customer inquiries via phone, email and chat.
• Troubleshoot routine account, billing and service issues.
• Document interactions and updates in the CRM accurately.
• Meet productivity and quality KPIs (AHT, CSAT, first-contact resolution).
• Follow scripts, SOPs and quality checklists consistently.
• Participate in training, feedback sessions and process improvements.

Skills

English proficiency

Customer focus

Problem solving

Time management

Teamwork

Script adherence

Typing accuracy

Tools

Zendesk

Freshdesk

MS Office

Job description

Job Description

Company: Precise Solutions Private Limited

Location: Lahore, Pakistan (On-site)

Employment type: Full-Time

Shift: On Rotation

Salary: 30,000 - 40,000 PKR

Overview

The Customer Support Representative will handle inbound customer inquiries for U.S.-based clients, resolve issues promptly, and maintain accurate records while delivering a positive customer experience according to client standards.

Key Responsibilities

• Respond to customer inquiries via phone, email and chat.
• Troubleshoot routine account, billing, and service issues.
• Document interactions and updates in the CRM accurately.
• Meet productivity and quality KPIs (AHT, first-contact resolution, CSAT).
• Follow scripts, SOPs and quality checklists consistently.
• Participate in training, feedback sessions and process improvement activities.

Must-have

• Excellent verbal and written English with clear American English pronunciation and professional tone.
• Customer-focused attitude, empathy, and strong problem-solving skills.
• Familiarity with Zendesk, Freshdesk or comparable ticketing tools; ability to learn client-specific platforms quickly.
• Proficient computer skills: MS Office, web browsers, typing accuracy, ability to navigate multiple applications.
• Ability to follow scripts, SOPs and quality checklists consistently.
• Time management, attention to detail, ability to meet KPIs (AHT, first-contact resolution, CSAT).
• Willingness to participate in training and teamwork activities.

Job Rewards and Benefits

• Communication
• Leaves
• Sports
• Entertainment