Customer Service Representative (CSR)

Hostnext; Islamabad; On-site; PKR 390,600 - 502,200; Full time

Job summary

Hostnext Technologies is hiring a Customer Service Representative to join our support team in Islamabad. The CSR will handle customer interactions, resolve inquiries, and maintain high satisfaction through professional communication and CRM recordkeeping.

This full-time, on-site role offers a morning shift and a competitive PKR salary. Candidates should have a bachelor’s degree, 12 years of experience in customer service or call centers, and strong English language skills.

Qualifications

• Graduate / Bachelor degree or above.
• 12 years of experience in a customer service or call center role.
• Excellent verbal and written communication.
• Strong English language skills for phone and chat communication.
• CRM experience and ability to maintain customer records.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chats professionally.
• Respond to inquiries, complaints, and service requests promptly.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions in CRM systems.
• Follow company policies and quality standards; ensure customer satisfaction and build long-term relationships.

Skills

Excellent verbal and written沟m?

Strong English language skills

Education

Bachelor's degree or above

Tools

CRM software experience

Job description

Job Title

Customer Service Representative (CSR)

Location

G-8 Markaz, Islamabad, Pakistan

Employment Type

Full-Time, On-site

Shift

Morning Shift

Salary

35,000 - 45,000 PKR per month

Overview

Hostnext Technologies is hiring customer-focused Customer Service Representatives (CSRs) to join the support team. The CSR will handle customer interactions, resolve inquiries, and maintain high customer satisfaction through professional communication and CRM recordkeeping.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats professionally
• Respond to customer inquiries, complaints, and service requests in a timely manner
• Provide accurate information about company products and services
• Maintain detailed records of customer interactions in CRM systems
• Follow company policies, procedures, and quality standardsEnsure customer satisfaction and build long-term customer relationships

Required Experience & Qualifications

• Graduate / Bachelor degree or above
• 12 years experience in a Customer Service or Call Center role
• Excellent verbal and written communication
• Strong English language skills for phone and chat communication
• CRM experience / ability to maintain detailed customer records