Customer Support Executive

Techwave Developers; Hyderabad City Taluka; Hybrid; PKR 350,000 - 500,000; Full time

Job summary

Techwave Developers in Hyderabad, Pakistan, is seeking a friendly and professional Customer Support Executive to provide exceptional assistance to our clients across phone, email, live chat, and social media. The role is full-time and remote.

You will handle inquiries, resolve issues promptly, and maintain accurate records while collaborating with internal teams to improve service quality and meet performance metrics. Bachelor’s degree is required for this position.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Information Technology, Communications, or related field.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and social media.
• Resolve customer complaints and technical issues in a timely and professional manner.
• Maintain accurate records of customer interactions and support tickets.
• Escalate complex issues to the appropriate departments when necessary.
• Provide product and service information to customers.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Collaborate with internal teams to improve customer satisfaction and service quality.
• Meet customer support performance metrics, including response time and resolution rate.
• Stay up to date with company products, services, and policies.

Skills

Customer service

Multichannel support

Communication skills

Issue resolution

Education

Bachelor's degree in Business Administration, Computer Science, Information Technology, Communications, or a related field

Tools

Ticketing systems

CRM software

Job description

We are seeking a friendly, professional, and customer-focused Customer Support Executive to provide exceptional assistance to our clients. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through multiple communication channels, including phone, email, live chat, and social media.

Hyderabad, Pakistan Full Time Remote

What You'll Be Doing

We are seeking a friendly, professional, and customer-focused Customer Support Executive to provide exceptional assistance to our clients. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through multiple communication channels, including phone, email, live chat, and social media.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, and social media.
• Resolve customer complaints and technical issues in a timely and professional manner.
• Maintain accurate records of customer interactions and support tickets.
• Escalate complex issues to the appropriate departments when necessary.
• Provide product and service information to customers.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Collaborate with internal teams to improve customer satisfaction and service quality.
• Meet customer support performance metrics, including response time and resolution rate.
• Stay up to date with company products, services, and policies.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Information Technology, Communications, or a related field.