Customer Support Executive (Onsite, Lahore, PKR Salary)

HR POD Careers; Lahore; On-site; PKR 446,000 - 670,000; Full time

Job summary

HR POD Careers is seeking a customer support professional in Lahore to handle inquiries across multiple channels with a customer-centric approach. The role requires coordinating with internal teams, managing service requests end-to-end, and maintaining accurate CRM records.

You will build trust with customers via clear information, feasible options, and timely updates. Ideal candidates will have 1–3 years in similar roles, strong communication skills, and be able to multitask while maintaining a

Qualifications

• 1–3 years of experience in customer support, call center, or service coordination roles.
• Strong communication and interpersonal skills.
• Confident, professional, and customer-centric approach.
• Ability to multitask and manage multiple queries simultaneously.
• Basic computer proficiency and familiarity with HubSpot will be a plus.
• Strong coordination and problem-solving skills.

Responsibilities

• Respond to customer inquiries across calls, WhatsApp, email, etc. in a timely and professional manner.
• Understand customer requirements and provide accurate information about products and services.
• Guide customers through available options and assist in decision-making.
• Manage service requests end-to-end by collecting necessary details and documentation.
• Coordinate with internal teams for execution and schedule appointments for timely service delivery.
• Ensure timely follow-ups with customers to provide updates and maintain engagement.
• Handle order processing, confirmations, and ensure smooth closure of each request.
• Maintain and update customer records, interactions, and service details in the CRM system.
• Track open cases and ensure all queries are resolved within defined timelines.
• Escalate complex issues to relevant teams with proper communication to the customer.
• Maintain professionalism and create a strong first impression for the company.
• Identify customer pain points and share feedback with internal teams for service improvement.

Skills

Strong communication

Interpersonal skills

Customer-centric approach

Multitasking

Team coordination

Professional demeanor

Problem-solving

Tools

HubSpot

Job description

Requirements

• 1–3 years of experience in customer support, call center, or service coordination roles.
• Strong communication and interpersonal skills.
• Confident, professional, and customer-centric approach.
• Ability to multitask and manage multiple queries simultaneously.
• Basic computer proficiency and familiarity with HubSpot will be a plus.
• Strong coordination and problem-solving skills.

Responsibilities

• Respond to customer inquiries across multiple channels (calls, WhatsApp, email, etc.) in a timely and professional manner.
• Understand customer requirements and provide accurate information about products and services.
• Guide customers through available options and assist in decision-making.
• Manage service requests end-to-end by collecting all necessary details and documentation from customers while ensuring accuracy and completeness.
• Coordinate with internal teams for execution, and efficiently schedule and confirm appointments to ensure timely service delivery.
• Ensure timely follow-ups with customers to provide updates and maintain engagement.
• Handle order processing, confirmations, and ensure smooth closure of each request.
• Maintain and update customer records, interactions, and service details in the CRM system.
• Track open cases and ensure all queries are resolved within defined timelines.
• Escalate complex issues to relevant teams while ensuring proper communication with the customer.
• Maintain a high level of professionalism, creating a strong first impression for the company.
• Identify customer pain points and share feedback with internal teams for service improvement.