Channel CX Product Consultant — Night Shift

S&P Global; Pakistan; Vor Ort; PKR 1.674.000 - 2.790.000; Vollzeit

Zusammenfassung

S&P Global Market Intelligence is seeking a Channel Solutions Product Consultant to respond to data feed and cloud service inquiries, while building expertise in our tools, datasets, and client industries.

You will collaborate with sales and product management, gain exposure to Xpressfeed, and support customers to achieve quality results using our product suite. Night shifts are required and flexibility for holidays/weekends is expected.

Qualifikationen

• Experience in Outlook, Word, and PowerPoint.
• Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement.
• Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask and prioritize effectively.
• Team-player mentality with collaboration skills.
• Flexibility for changes in a dynamic environment.
• Advanced Excel experience.
• Desire and aptitude for continuous learning.

Aufgaben

• Respond to inquiries for data feed and cloud service clients.
• Improve your technical expertise with User Acceptance Testing (UAT), MS Excel, and SQL.
• Provide professional, timely, quality support of our feed-based products.
• Recording accurate and timely tracking of client issues within our Client Relationship Management system (Salesforce).
• Documentation of newly found solutions and product updates.
• Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads.
• Staying current on existing and newly developed product offerings.

Kenntnisse

Outlook

Word

PowerPoint

Advanced Excel

MS Excel

SQL

Tools

SQL

MS Excel

Jobbeschreibung

S&P Global Market Intelligence is seeking a Channel Solutions Product Consultant to respond to data feed and cloud service inquiries, while building expertise in our tools, datasets, and client industries.

You will collaborate with sales and product management, gain exposure to Xpressfeed, and support customers to achieve quality results using our product suite. Night shifts are required and flexibility for holidays/weekends is expected.