Datafeed Solutions Engineer for AI-Enabled Data

S&P Global; Islamabad; On-site; PKR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Health & Wellness benefits

Flexible downtime

Continuous learning resources

Retirement planning & education

Job summary

S&P Global Islamabad is seeking an Datafeed Solutions Specialist to resolve complex client issues, manage escalations, and act as a subject matter expert across APIs, cloud platforms, and AI-enabled workflows. The role collaborates with Commercial, Product, and Technology teams to enable data delivery and client success.

The ideal candidate develops expertise in datasets, APIs, cloud platforms, and AI-related support workflows, while mentoring Analysts and contributing to knowledge resources.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Data Science, or related field, or equivalent experience.
• Experience handling technical inquiries, escalations, and stakeholder communications in a customer-facing environment.
• Experience in technical support, API support, data support, or similar environments.
• Experience with complex technical issues, advanced troubleshooting, and client escalations.
• Ability to provide guidance and training to colleagues.
• Strong written and verbal communication to explain technical information clearly.
• Proficient in analyzing issues, diagnosing root causes, and documenting investigations.

Responsibilities

• Serve as the technical escalation point for Analysts and clients with advanced troubleshooting.
• Diagnose and resolve issues involving APIs, WebSocket, authentication, entitlements, and cloud platforms.
• Coordinate incidents, outages, migrations, onboarding, and infrastructure changes with cross-functional teams.
• Identify recurring issues and drive escalation and resolution efforts.
• Support AI-enabled workflows, MCP, AIRD, and data-delivery platforms.
• Evaluate AI-related concerns to isolate prompts, retrieval, or dataset problems.
• Provide coaching, training, and knowledge transfer to Analysts.
• Develop and maintain troubleshooting guides, API examples, and developer resources.
• Offer client and operational feedback to improve products and tools.
• Monitor dataset usage to enhance client adoption and retention.
• Assist with workflow prioritization, service management, and regional handovers.

Skills

RESTful APIs

WebSocket

AI workflows

Cloud platforms

Data integration

Troubleshooting

Client communications

Analytical thinking

Education

Bachelor's degree in Computer Science/IT/related

Tools

MCP

Python

Snowflake

Databricks

AWS

Job description

S&P Global Islamabad is seeking an Datafeed Solutions Specialist to resolve complex client issues, manage escalations, and act as a subject matter expert across APIs, cloud platforms, and AI-enabled workflows. The role collaborates with Commercial, Product, and Technology teams to enable data delivery and client success.

The ideal candidate develops expertise in datasets, APIs, cloud platforms, and AI-related support workflows, while mentoring Analysts and contributing to knowledge resources.