CX-Driven Product Experience Analyst

US-Mobile; Lahore; On-site; PKR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Health Coverage

Free Meals & Drinks

Startup Culture

Job summary

US Mobile in Karachi is seeking a Product Experience Analyst to bridge customers with internal teams and shape the end-to-end customer journey. You will work to deliver a seamless, human-centered experience across product and support functions.

The role emphasizes empathy, strong communication, and collaboration, with evening/night shifts aligned to EST. Join a vibrant startup culture that values innovation, learning, and a customer-first mindset.

Qualifications

• Bachelor's degree in a relevant field.
• Strong communication skills, both written and verbal.
• Demonstrated empathy and customer-centric mindset.
• Ability to work effectively within a team and across departments.
• Flexibility to work in evening/night shifts, mainly following EST time.
• Proactive attitude with a strong willingness to learn and adapt.

Responsibilities

• Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
• Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
• Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
• Analyze customer feedback and data to identify pain points and opportunities for improvement.
• Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.
• Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.

Skills

Communication skills

Empathy

Team collaboration

Customer-centric mindset

Adaptability

Education

Bachelor's degree

Job description

US Mobile in Karachi is seeking a Product Experience Analyst to bridge customers with internal teams and shape the end-to-end customer journey. You will work to deliver a seamless, human-centered experience across product and support functions.

The role emphasizes empathy, strong communication, and collaboration, with evening/night shifts aligned to EST. Join a vibrant startup culture that values innovation, learning, and a customer-first mindset.