Product Consultant, Channels CX

S&P Global, Inc.; Islamabad; On-site; PKR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global Market Intelligence seeks a Channel Solutions Product Consultant to deliver exceptional data-fee d and cloud-service support, learn our tools, and help clients realize insights from Market Intelligence datasets including Xpressfeed.

The role involves heavy collaboration with sales and product management, exposure to diverse data products, and opportunities for growth within the organization.

Qualifications

• Proficient in Outlook, Word, PowerPoint.
• Knowledge of corporate financial statements (income statement, balance sheet, cash flow).
• Strong written and verbal communication, attention to detail, multitasking.

Responsibilities

• Respond to data feed and cloud service inquiries.
• Build technical skills with UAT, Excel and SQL.
• Provide timely, high-quality support for feed-based products.
• Log client issues accurately in Salesforce.
• Document solutions and product updates.
• Collaborate with global teams to address client concerns and capture improvement requests.
• Stay updated on existing and new product offerings.

Skills

Outlook

Word

PowerPoint

Excel (Advanced)

Attention to detail

Multitasking

Tools

Salesforce

UAT

SQL

Job description

About the Role

Grade Level (for internal use): 07

The Team

You will join a global, collaborative, and professional team where you will be able to gain broad knowledge within the financial world and beyond and work with expansive datasets including Market data, Fundamental data, ESG, Ratings, and more!

The Impact

You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industries we cover. You will integrate into a group with high expectations and can expect to have a significant impact on our customers’ experience. As a Channel Solutions Product Consultant, you will be providing the best and most efficient ways for our clients to achieve quality results and thus you’ll be able to learn and combine expertise in our products with a deep understanding of who are our clients and how they use our tools. You can find more information on our main product, Xpressfeed, here: https://www.spglobal.com/marketintelligence/en/solutions/xpressfeedtm

What's in it for you

You will start in a frontline role working with multiple levels of the team. Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department. You will also have access to our wide range and ever-growing selection of datasets. Feel free to look here: https://www.marketplace.spglobal.com/en/

Responsibilities

• Respond to inquiries for data feed and cloud service clients.
• Improve your technical expertise with User Acceptance Testing (UAT), MS Excel, and SQL.
• Provide professional, timely, quality support of our feed-based products.
• Recording accurate and timely tracking of client issues within our Client Relationship Management system (Salesforce).
• Documentation of newly found solutions and product updates.
• Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads.
• Staying current on existing and newly developed product offerings.

What We’re Looking For

Basic Qualifications

• Experience in Outlook, Word, and PowerPoint.
• Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement.
• Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask and prioritize effectively.
• Team-player mentality with collaboration skills.
• Flexibility for changes in a dynamic environment.
• Advanced Excel experience.
• Desire and aptitude for continuous learning.

Preferred Qualifications

• 0-2 years working experience in a finance or data related position.
• Knowledge of investments including private equity, public equity, fixed income, ETFs, mutual funds, commodities, etc.
• SQL experience.

Shift Timings

Must be willing to work the Night Shift (6PM to 3AM). Must be amenable to work on holidays and weekends.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What's In It For You?

Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide- so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
• For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

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