Jobs in Philippines

Location: Mandaluyong, National Capital Region

Salary: ₱150000 - ₱300000

Employer: IBEX Global Solutions (Philippines) Inc.; SapientBPO Valenzuela; Tech Careers (by CaldwellCo); Lean Solutions Group; Lean Solutions Group Philippines; Caldwell Communications; LSEG (London Stock Exchange Group) and others.

Note: This posting aggregates multiple client opportunities. Roles include non-voice, voice, project-based, and permanent positions. Regional restrictions may apply.

Associate Customer Support Specialist (Customer Success team):

• Provide frontline support for clients’ software, resolve queries, troubleshoot issues, and escalate as needed.
• Learn client software quickly, triage requests, and collaborate with Engineering and Product for timely resolutions.
• Communicate with customers effectively via verbal and written channels; maintain documentation of support queries.

Customer Support roles (Mass Hiring):

• Resolve customer inquiries, concerns, or complaints; escalate when necessary for swift resolution.
• Update records of interactions, transactions, and order details; stay current on policies and services.
• Maintain a positive team environment and adhere to SLAs.

Non-voice Customer Support:

• Handle inquiries via digital channels (website chat, SMS/text, email); follow up as needed.
• Maintain professionalism and accuracy; meet quality metrics (e.g., chat response times, audits).

Customer Support – Billing/International Roles:

• Deliver excellent support to international clients; coordinate with finance for quotations and follow-ups.
• Prepare quotes; learn new tools and processes; work in hybrid/on-site setups as required.

Quantitative Product Specialist (LSEG):

• Provide specialized service to analysts, researchers, and quants; assist with data usage and platform functionality.
• Build client relationships, train, implement, and support onboarding; advocate for feature enhancements.
• Meet with sales, gather requirements, and demonstrate platform capabilities.

Common Requirements (typical across postings):

• Bachelor’s degree (varies by role)
• Strong written and verbal communication; proficient in English
• Experience in customer service or BPO preferred; non-voice or technical backgrounds common
• Ability to multitask, work in fast-paced environments, and collaborate with cross-functional teams
• Proficiency with common software tools (Gmail, MS Office, databases, ERP systems like SAP/Oracle/Snowflake)

• High school graduate to college-level; some roles prefer degrees in Engineering, Computer Science, Finance, or Mathematics
• Experience with order management, complaints handling, or data analysis
• Ability to work in shifting schedules; willingness to work on-site when required

• Monthly commissions; HMO coverage (Day 1) for dependents; leaves, OT, holiday pay
• 13th-month pay; government-mandated benefits; career growth opportunities
• Training, company events, and wellness initiatives
• On-site and hybrid work arrangements

Note: Some postings indicate eligibility restrictions for applicants from certain regions.

Interested candidates should apply as directed by each posting. Expect a quick response within one business day where applicable.

Privacy and compliance: This posting includes standard notices about data privacy and equality in employment. If applicable, recruitment agencies should disclose privacy notices to candidates.