Senior Platform App Support Lead (24/7)

DSV International Shared Services Inc.; Naga; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

A global logistics provider in the Philippines is seeking a Senior Application Support Specialist for their Enterprise Platform Operations. The successful candidate will have over four years of application support experience, excellent communication skills, and work with industry-leading technologies like Kubernetes and Docker. Join an agile team in resolving complex issues and ensuring 24/7 system availability.

Qualifications

• 4+ years of experience in application or technical support.
• Strong ownership, customer service focus, and integrity.
• Familiarity with microservice architecture and scripting languages.

Responsibilities

• Engage with application end users to resolve issues.
• Collaborate with teams to implement permanent solutions.
• Ensure 24/7 system availability via on-call support.
• Facilitate improvements in platform availability and performance.

Skills

Application support

Customer service

Team collaboration

Excellent communication

Education

Relevant bachelor's degree or equivalent experience

Tools

Kubernetes

Kafka

MongoDB

Docker

ITSM tools

Atlassian products

Job description

A global logistics provider in the Philippines is seeking a Senior Application Support Specialist for their Enterprise Platform Operations. The successful candidate will have over four years of application support experience, excellent communication skills, and work with industry-leading technologies like Kubernetes and Docker. Join an agile team in resolving complex issues and ensuring 24/7 system availability.