Workplace Ambassador | TAGUIG CITY

Sodexo On- Site Services Philippines, Inc.; Taguig; Sur place; PHP 279 000 - 424 000; Plein temps

Résumé du poste

Sodexo On- Site Services Philippines, Inc. is seeking a Workplace Ambassador to be the first point of contact at the front desk, welcoming employees, visitors and clients with professionalism.

You will manage reception operations, handle calls and emails, and support meeting room bookings. The ideal candidate has at least 1 year of BPO receptionist experience, strong communication, and a service-oriented mindset.

Qualifications

• Minimum 1 year of experience as a BPO Receptionist or front desk role.
• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Professional appearance and friendly demeanor.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Ability to handle multiple requests in a fast-paced BPO environment.
• Strong attention to detail and ability to maintain confidentiality.
• Willingness to work shifting schedules, weekends, and holidays if required.

Responsabilités

• Welcome and assist employees, visitors, clients, and guests professionally.
• Manage front-desk and reception operations, including visitor registration.
• Handle calls, emails, and workplace-related requests promptly.
• Assist with meeting room reservations and visitor coordination.
• Coordinate with departments to resolve employee concerns.
• Maintain a clean, organized reception and workplace area.
• Support Facilities and Workplace Management as needed.
• Ensure a positive workplace experience through excellent customer service.
• Monitor visitor access and ensure security procedures.
• Provide administrative support to the Facilities and Workplace Management team.

Connaissances

Customer service

Verbal communication

Written communication

Interpersonal skills

Organization

Multitasking

Problem-solving

Microsoft Office

Confidentiality

Professional appearance

Outils

Microsoft Office

Description du poste

The Workplace Ambassador serves as the first point of contact for employees, visitors, and clients within the workplace. This role is responsible for providing excellent front-desk support, managing reception operations, assisting with workplace-related inquiries, and ensuring a welcoming, professional, and organized office environment. The ideal candidate must have strong customer service skills, excellent communication abilities, and experience working in a BPO reception or front-desk environment.

Key Responsibilities

• Welcome and assist employees, visitors, clients, and guests in a professional and friendly manner.

• Manage front-desk and reception operations, including visitor registration and inquiries.

• Handle incoming calls, emails, and workplace-related requests promptly.

• Provide assistance with meeting room reservations, conference room setup, and visitor coordination.

• Respond to employee concerns and coordinate with the appropriate departments for resolution.

• Maintain a clean, organized, and presentable reception and workplace area.

• Assist in coordinating workplace activities, events, and employee engagement initiatives.

• Monitor visitor access and ensure compliance with workplace security and safety procedures.

• Provide administrative and operational support to the Facilities and Workplace Management team.

• Ensure a positive workplace experience by delivering excellent customer service.

Qualifications and Requirements

• At least 1 year of experience as a BPO Receptionist, Front Desk Associate, or in a similar customer-facing role within a BPO environment.

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Professional appearance and a pleasant, approachable personality.

• Good organizational, multitasking, and problem-solving abilities.

• Proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).

• Ability to handle multiple requests and work in a fast-paced BPO environment.

• Strong attention to detail and ability to maintain confidentiality.

• Willingness to work on shifting schedules, weekends, and holidays, if required.

Preferred Skills

• Experience in corporate reception or workplace experience management.

• Knowledge of visitor management systems and office administration.

• Ability to handle employee and visitor concerns professionally.

• Proactive, service-oriented, and solution-driven mindset.

Ideal Candidate Profile

We are looking for a highly professional, friendly, and service-oriented individual who understands the fast-paced nature of the BPO industry. The candidate should have at least one year of BPO receptionist experience and the ability to create a welcoming, efficient, and positive workplace experience for employees and visitors alike.