Workplace Manager | Taguig

Sodexo On- Site Services Philippines, Inc.; Taguig; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Sodexo On- Site Services Philippines, Inc. is seeking a Workplace Manager to serve as the main liaison between clients, business units and service delivery teams.

The role focuses on workplace planning, space management, client relations, and ensuring a high level of customer service and operational excellence. The position requires a background in a 5-star hotel environment or similar; supervisory experience and strong MS Office skills are essential to manage tickets, reporting and events

Qualifications

• Bachelor's Degree or equivalent professional training.
• Minimum 5 years in a 5-star hotel environment, preferably with 3 years in Front Office or Customer Service.
• At least 2 years in a similar supervisory/management role.
• Proficient in Microsoft Office applications.

Responsibilities

• Act as primary liaison between client, business units and service delivery teams.
• Oversee workplace planning, space management and client relationships.
• Monitor service delivery and ticket governance within SLA requirements.
• Coordinate facilities, meetings, events and vendor services.
• Manage fleet, security, compliance and emergency procedures.
• Support wellness initiatives and hospitality-focused customer service culture.
• Lead workplace training and promote a positive workplace experience.

Skills

Customer service

Stakeholder management

Team leadership

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

Job description

Position Summary

The Workplace Manager serves as the primary liaison between the client, business units, and service delivery teams. The role is responsible for workplace planning, space management, client relationship management, customer experience, facilities coordination, security oversight, fleet management, service ticket governance, workplace events, and operational excellence to ensure a positive and efficient workplace environment.

Key Responsibilities

1. Client & Stakeholder Management

• Act as the primary point of contact between business divisions and clients.

• Understand business direction, workforce growth, and changing workplace requirements.

• Partner with client leadership to improve service delivery processes.

• Attend client meetings and secure required approvals.

• Ensure compliance with contractual service levels and statements of work.

2. Workplace Planning & Space Management

• Forecast workspace requirements based on business growth and market conditions.

• Conduct space planning, allocation reviews, and workplace utilization assessments.

• Develop and recommend physical and virtual workspace solutions.

• Support workplace culture initiatives and alternative workplace strategies.

• Maintain knowledge of current and future space requirements.

3. Service Delivery & Ticket Management

• Monitor and manage Service Central tickets within SLA requirements.

• Ensure timely resolution and closure of tickets.

• Escalate and tag aging tickets exceeding 5 days.

• Coordinate closely with internal and external resolver groups.

• Prepare regular status reports on ticket performance.

4. Facilities & Operational Support

• Manage meeting room setups and supply inventories.

• Support town halls, events, forums, and other workplace activities.

• Coordinate food, beverage, coffee, and hospitality requirements.

• Conduct workplace inspections and vacancy walks.

5. Fleet Management

• Maintain fleet monitoring records.

• Process vehicle applications, renewals, and assignments.

• Ensure insurance and preventive maintenance schedules remain current.

6. Security & Compliance

• Implement and maintain security policies and procedures.

• Manage access control, incident response, emergency preparedness, and lost-and-found activities.

• Ensure compliance with licensing and registration requirements.

7. Workplace Wellness & Training

• Support wellness initiatives, ESH programs, and training activities.

• Promote a hospitality-focused workplace experience and customer service culture.

Qualifications:

• Bachelor's Degree or equivalent professional training

• Minimum 5 years in a 5-star hotel environment, preferably with 3 years in Front Office or Customer Service

• At least 2 years in a similar supervisory/management role

• Proficient in Microsoft Office applications