Receptionist

Nearsol; Iloilo City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading BPO company in Iloilo City is looking for a Receptionist to serve as the first point of contact for employees, clients, and visitors. This position involves managing the front desk operations, providing excellent customer service, and assisting with HR-related tasks. Candidates should have at least a Senior High School diploma and one year of relevant experience. Proficiency in English and Filipino, along with strong organizational skills, is essential for this role.

Qualifications

• 1 year of experience in reception, customer service, or admin role, preferably in BPO.
• Excellent English and Filipino communication skills.
• Strong customer service orientation and professional demeanor.

Responsibilities

• Greet and assist visitors and applicants professionally.
• Manage visitor logbook and issue badges.
• Answer and direct phone calls, handle inquiries.
• Maintain cleanliness of the front desk and manage mail.
• Assist with HR administrative tasks and scheduling.
• Monitor front desk supplies inventory.

Skills

Customer Service

Communication

Interpersonal Skills

Professionalism

Multitasking & Time Management

Problem-Solving

Attention to Detail

Front Desk Management

Education

Senior High School graduate or Associate Degree

Bachelor’s degree

Tools

MS Office (Word, Excel, Outlook)

Job description

The Receptionist serves as the first point of contact for employees, applicants, clients, and visitors. This role is responsible for providing excellent customer service, managing front‑desk operations, and ensuring a smooth and professional experience for everyone entering the BPO office.

Key Responsibilities

• Front Desk & Visitor Management: Greet and assist visitors, applicants, and employees in a courteous and professional manner.
• Manage the visitor logbook and issue visitor badges in accordance with company security protocols.
• Inform concerned departments of visitor arrivals promptly.
• Telephone & Communication Handling: Answer, screen, and direct phone calls; handle inquiries via phone, email, or walk‑ins.
• Administrative Support: Maintain cleanliness and organization of the front desk; receive, sort, and distribute mail, packages, and documents.
• Assist HR and Operations with basic administrative tasks such as scheduling, scanning, photocopying, and filing.
• Coordinate meeting room reservations and ensure rooms are prepared before use.
• Employee & Applicant Assistance: Assist walk‑in applicants with instructions for assessments, interviews, or form filling.
• Support HR Recruitment during peak hiring seasons.
• Office Coordination: Monitor inventory of front‑desk supplies and coordinate replenishment.
• Liaise with security, housekeeping, and facilities for any immediate office needs.
• Support company events by helping with logistics and visitor coordination.

Qualifications

• At least Senior High School graduate or Associate Degree; Bachelor’s degree preferred.
• 1 year experience in reception, customer service, admin, or similar roles. BPO experience is an advantage.
• Excellent communication skills in English and Filipino.
• Strong customer service orientation and professional demeanor.
• Proficient in MS Office (Word, Excel, Outlook).
• Ability to multitask, stay organized, and handle pressure in a busy environment.
• Willingness to work on shifting schedules if needed.
• Customer Service, Communication, Interpersonal Skills, Professionalism, Multitasking & Time Management, Problem‑Solving, Attention to Detail, Front Desk Management.