Front Desk & Visitor Experience Lead

Sodexo On- Site Services Philippines, Inc.; Taguig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Sodexo On- Site Services Philippines, Inc. is seeking a Workplace Ambassador to be the first point of contact at the front desk, welcoming employees, visitors and clients with professionalism.

You will manage reception operations, handle calls and emails, and support meeting room bookings. The ideal candidate has at least 1 year of BPO receptionist experience, strong communication, and a service-oriented mindset.

Qualifications

• Minimum 1 year of experience as a BPO Receptionist or front desk role.
• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Professional appearance and friendly demeanor.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Ability to handle multiple requests in a fast-paced BPO environment.
• Strong attention to detail and ability to maintain confidentiality.
• Willingness to work shifting schedules, weekends, and holidays if required.

Responsibilities

• Welcome and assist employees, visitors, clients, and guests professionally.
• Manage front-desk and reception operations, including visitor registration.
• Handle calls, emails, and workplace-related requests promptly.
• Assist with meeting room reservations and visitor coordination.
• Coordinate with departments to resolve employee concerns.
• Maintain a clean, organized reception and workplace area.
• Support Facilities and Workplace Management as needed.
• Ensure a positive workplace experience through excellent customer service.
• Monitor visitor access and ensure security procedures.
• Provide administrative support to the Facilities and Workplace Management team.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Organization

Multitasking

Problem-solving

Microsoft Office

Confidentiality

Professional appearance

Tools

Microsoft Office

Job description

Sodexo On- Site Services Philippines, Inc. is seeking a Workplace Ambassador to be the first point of contact at the front desk, welcoming employees, visitors and clients with professionalism.

You will manage reception operations, handle calls and emails, and support meeting room bookings. The ideal candidate has at least 1 year of BPO receptionist experience, strong communication, and a service-oriented mindset.