Concierge / Frontdesk

Campaign Complete Solutions Phils. Inc.; Taguig; On-site; PHP 182,800 - 218,959; Full time

Job summary

A hospitality services company in Taguig City is seeking a Guest Relations Officer to ensure customer satisfaction, manage guest inquiries, and facilitate guest traffic. The role requires effective communication skills, a customer-oriented attitude, and the ability to prioritize tasks efficiently. Fresh graduates holding a Bachelor's degree in Tourism or a related field are encouraged to apply. The monthly salary is Php 18,000, with standard office hours from Monday to Friday.

Qualifications

• Fresh graduates are welcome to apply.
• Prior experience in facilities, property management, hospitality or related field is a plus.
• Demonstrates ability to prioritize and manage projects efficiently.

Responsibilities

• Foresee and assess guests'/customers' needs.
• Maintain a positive workplace ambiance.
• Respond to guests’ questions and inquiries promptly.
• Monitor and implement orderliness of reception desk transactions.

Skills

Effective verbal and written communication skills

Customer-oriented attitude

Conflict management

Knowledge in Microsoft Office

Ability to interact with general client staff & vendors

Education

Bachelor’s degree in Tourism or related course

Job description

• Bachelor’s degree in Tourism and/or any related course
• Fresh graduates are welcome to apply
• Prior experience in facilities, property management, hospitality or related field
• Effective verbal and written communication skills
• Able to interact with the general client staff & vendors with easeo Ability to manage conflict and conflicting priorities.
• Demonstrates proactive & professional approach to customer service
• Has a customer-oriented attitude
• Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
• Has Knowledge in Microsoft Office
• Practice email etiquette

Responsibilities:

Foreseeing and assessing the guests/customer needs:

• Complying with the establishment’s regulations and good practices to ensure customer satisfaction;
• Maintain a positive workplace ambiance
• Align with “The Globe Way” culture;
• Catering to the guests’ needs by anticipating and answering their requests in a timely manner;
• Handling outgoing and incoming correspondence in an accurate and timely manner.
• Deliver as committed, give situational updates if there is a dependency as soon as the information is available, to avoid further issue and escalation
• Ensures guests/customer’s query or concern reaches the appropriate party within the day.

Communicating with the guest / Service Orientation:

• Being the liaison between the guest and the site premise;
• Responding to the guests’ questions and inquiries; and
• Ensuring all information provided to the guest is current and accurate;
• Warmth and sincere greetings, personalized if possible
• Consistent phone confirmation of guests or visitor’s identification (ID);
• Consistent capturing and storing of visitor’s guest’s profile
• Prompt confirmation of the meeting or visit with the host employee;
• Issuance of guest badge for the confirmed and valid meeting or visit;
• Direct guests to appropriate waiting area or straight to the meeting venue, as agreed with the host employee;
• Efficiency in handling customer complaints to avoid escalation;
• Consistently implement the existing building access house rules in coordination with the monthly reports;
• 100%t utilization of the existing visitor management system.

Facilitating Guest Traffic:

• Consistently monitor and implement the orderliness of the reception desk transactions and lobby waiting area;
• Identify and process legitimate visitors or guests for official meetings;
• Identify and process reception desk transactions that need to de diverted to the official;
• Identify and process special material receiving transactions such as senior leadership teams and local government;
• Identify and process the contractual employees that needs issuance of Security OD due to frequent or regular visits;
• Identify and process guests or visitors of vendors or business partners, and confirmation with immediate monthly reports.

LOCATION

BGC, TAGUIG CITY

SCHEDULE

MONDAY TO FRIDAY - 8hr + 1hr break

SALARY

Php 18,000