Wireless Customer Support Specialist

Sutherland; Taguig; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health benefits

HMO with dependent coverage

Flexible scheduling

Performance incentives

Career development

Job summary

Sutherland in Taguig is seeking a Customer Service Associate to support the Wireless & Mobile Communications account. You will assist customers with billing concerns, payments, troubleshooting, and account updates, while working with a team to resolve issues.

The role emphasizes empathy, effective communication, and the ability to manage multiple tasks across several applications. Training is provided, with compensation and benefits typical for the account.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service or related background.
• Strong written and verbal communication skills.
• Basic proficiency with Microsoft Office, internet navigation and PC applications.

Responsibilities

• Assist customers with requests and concerns professionally and empathetically.
• Provide solutions while meeting client and company performance standards.
• Keep customer account information accurate and updated.
• Work closely with team to resolve customer issues.
• Coordinate with client departments for escalated concerns.

Skills

Customer service

Communication

Multitasking

Problem solving

AI tools (ChatGPT)

Typing 30 WPM

Attention to detail

Teamwork

Education

High School Diploma

Tools

Microsoft Office

PC applications

Job description

Sutherland in Taguig is seeking a Customer Service Associate to support the Wireless & Mobile Communications account. You will assist customers with billing concerns, payments, troubleshooting, and account updates, while working with a team to resolve issues.

The role emphasizes empathy, effective communication, and the ability to manage multiple tasks across several applications. Training is provided, with compensation and benefits typical for the account.